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v: klant geeft aan dat hij niet kan bellen, tv en internet werken. Op het modem is alles correct, had vandaag al 2x gebeld en op 16/11. De oplossingen tot nu toe waren maar kort van duur.
a: troubleshooter doorlopen met klant, harde reset.
a: troubleshooter doorlopen, ander toestel getest, in cobs modem reboot, nogmaals een harde reset. JustSetVoipTv = OK.
Vraagbaak geraadpleegd.
!!!a: ik heb onterecht tegen de klant gezegd dat we een nieuw modem zullen toesturen.
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