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Thank you for your valuable time on call.

We understand your concern that you wish to buy 'Laptop' with exchange of your old 'Laptop'.

We would like to let you know that once you've decided which laptop to buy, provide details of your old laptop in the Exchange Offer form. Offer valid on selected laptops only.

Before you hit 'Buy Now':
- Check if the exchange offer is available at your location by entering your Pincode. If available, fill out the Exchange Offer form. Ensure the product which you are exchanging has met all the requirements according to the exchange T&Cs. You'll then see the effective final price of the laptop you wish to purchase
- Post the checks, you can hand in your old laptop with charger, in working condition, to our field executive at the time of delivery

Please note that only working Laptops with no physical damage will be eligible for exchange. Also, products with the following issues will not be picked up:
- Power Issue - Not switching on
- Model/Brand/Serial number/Processor specification mismatch
- Dead pixels, spots, lines or static on any part of the screen/display
- Crack on the screen, light emitting, watermark/liquid on Screen
- Crack on the panel, dents in the body and buttons missing
- Charging port damaged

If your laptop is found not eligible for the exchange, we will not be able to deliver the new laptop. You will need to cancel the order and place a fresh order without choosing exchange.

In case there’s anything else we can help you with, please feel free to write to us and we will be happy to help you out.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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Regards; Team

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