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I'm sorry to hear about the problem you are experiencing with the item "Sony Bravia KD49XE7073 4K HDR Smart TV".
Further to your e-mail, I understand that you wish to return the item and want us to arrange a collection.
I'm afraid to inform you that currently we do not have the option to arrange collection. I hope you will understand our limitation and apologies for the disappointment caused by this situation.
However, there is no need to concern about this, we are happy to help you in returning the item.
To help you with this, I kindly request you to arrange collection by your own using a carrier of your choosing and contact us with the charges incurred in returning the item and we'll be glad to issue a refund for the charges.
Please reply to this e-mail and attach your receipt to the reply as a PDF, JPG or PNG file.
I've also provided you with three links to arrange a collection for the item. I kindly request you to arrange collection using the any one of the following links return to the address provided below:
http://www.tnt.com/express/en_gb/site/home/send-parcel-now.html
https://www.parcelmonkey.co.uk/
https://wwwapps.ups.com/ctc/request?WBPM_lid=homepage/ct1.html_pnl_ctc&data-cont...
Amazon.co.uk Customer Returns
Amazon Way
Dunfermline
Fife
KY118ST
When we receive your return, we'll issue the refund and send you an e-mail confirming the amount. When the refund is completed in our system, we'll send you an e-mail letting you know the date, amount and payment details, please allow your bank between 5-7 business days to process it.
Trust me, if there was an option to arrange a collection, I would have done this for you at the first instance itself.
As our valuable customer your satisfaction is our top priority and we do not intend to cause any inconvenience for you.
Once again, I apologise for all the trouble you have faced due to this situation.
I appreciate your patience and understanding in this regard. We look forward in seeing you soon.
Thanks and regards
Abhishek Jhingan| SME RTA & Concession Amazon.co.uk
M: +91-8860062491 | Email – [email protected]
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