Notes

Opening :-

Hello there, Good Morning !
How can I help you today?
I am sorry to hear this, let me check this for you and ensure sorted by me on this chat.
I am sorry to hear about this, do not worry, I would love to help you with this.
Please just allow me a minute to help you with this.
It seems like you have a query related to charge. I will surely help you with this.
Allow me two minutes to go through the previous messages.
Please do not worry. I will be more than happy to help you with the issue.
Please allow me a moment while I check this for you.
I am really sorry for all the inconvenience caused.
Please be assured, we'll not let you face the same issue again.
Thank you for confirming. Please allow me a moment while I do this for you.
Before looking into your account, could you please help me with your House number and post code?
Do not worry. I will be more than happy to help you with the issue.
I will make sure that this issue is sorted on this chat for you by me.
I'll be more than glad to assist you and see what option I have here for you.
Once the order has been dispatched we will know who is carrying the parcel and we can contact the carrier to stop delivery and the order will then not be delivered.

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Return and Refund or Replacement :-

In this case, we usually arrange replacement for the item.
I can see this item is sold by third party Seller and Amazon do not own the stock.
That's the main reason replacement cannot be sent out.
In this situation, I can arrange return for full refund.
I will be sending you a prepaid return label via email by which you can return the item.
I have two options for returning the item:-
1. Royal Mail
2. Hermes Pickup
Which option is more convenient to you?
I have successfully created prepaid return label.
Confirmation email sent along with prepaid return label.
We’ll issue this refund as soon as the carrier receives and scans the returned item.

Return less refund :-
May I know where you want refund?

1. Refund to gift card balance may take a maximum of 24 hours.
OR
2. Refund to original payment card may take a maximum of 5-7 business days.
Which is the best option for you?
Successfully processed the full refund of () and will also send you a confirmation email regarding the same.

Replacement :-
Successfully replacement arranged.
It will be send to you with the fastest shipping method available and will also send you a confirmation email with all the details.
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Promo :-
The promo is only applicable for the items sold and fulfilled by Amazon and you won’t be able to see that promo on his account. It will be automatically applied for the next order for the item sold and fulfilled by Amazon.
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Prime Charged :-

I can see that you were charged for prime subscription. If you wish, I can cancel your subscription and initiate full refund to you right away.
Prime subscription cancelled successfully and initiated full refund.
Confirmation email sent regarding the same.
The amount will reflects into your bank account within maximum of 5-7 business days.
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Marketplace Order:-

I can see the item you have ordered is sold and fulfilled by third party Seller. Seller has there own carriers and fulfillment centers.

Although Amazon isn't involved in individual transactions between buyers and Sellers, we'll try to assist customers if transactions fall through.

I can see that your order was placed with a Seller on Amazon Marketplace. Items ordered via Amazon Marketplace aren’t directly fulfilled by Amazon, and so the best option in this case is to contact the Seller directly.

I have successfully contacted the Seller. The Seller will get back to you via email within 24-48 hours.
If they did not turn up or did not give any satisfactory response, please get in touch with us. We will file the A-Z guarantee claim against the Seller for full refund.

You can always see all e-mails between you and any Marketplace Seller using the Seller Communications Manager via the following link:

https://www.amazon.co.uk/gp/communication-manager/inbox.html

I can see you have contacted the Seller many times, but unfortunately Seller did not replied even once.
I sincerely apologies on the behalf of Seller. In this case, I can file an A-Z Guarantee claim against the Seller for full refund.
An investigation will be raised, it may take 1-2 weeks.
Once the claim is processed, you will be updated via confirmation email regarding the same.

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DNR WAIT :-

I am sorry to hear this, you did not received your item yet though tracking shows delivered.
Did you received any missed card from the carrier?
Have you checked with your neighbors and all your safe locations?
Sometimes the carrier mis marked the parcel as delivered when its still on the way.
Do not worry, this might be a wrong tracking update by mistake, in this I would request you to please wait till (FRD ) because you may get the item before the refund or replacement arrives to you.
In this case, the carrier try to deliver the parcel on next delivery day.
I would request you to please wait till (FRD), if you did not get your item by then. Just get in touch with us we will assist you further.
We ask that you wait until then because this order may reach you before a refund or replacement is completed.
We take full responsibility if any item becomes lost during delivery and we'll be happy to replace or refund if your order doesn't arrive.

DNR, FRD Passed :-

I am sorry to hear this, you did not received your item yet though tracking shows delivered.
Have you checked with your neighbors and all your safe locations?
Have you experience this issue before also in past 2 months?
It happens very rarely with Amazon.
As you have not received the items though tracking shows delivered.
I did not want you to wait any further.
In this case, I have two options for you.
1. Full Refund
2. Free Replacement
Which is the best option for you?

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Missort :-

I have checked the details, I can see there is no longer tracking is available since ().
It seems your parcel may lost in transit.
I sincerely apologies for the inconvenience.
In this case, I can either process full refund or arrange free replacement for the item.
May I know your preference?

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Closing :-

Does this resolve your concern?
You're most welcome. Can I help you with anything more today?
You're welcome. I hope this resolves your concern today ?
My pleasure. Can I help you with anything more today?
Hope the information provided helps and resolves your concern ?
Hope I was able to address your concern?
I hope I was able to answer all your questions?
It was my pleasure assisting you. Thank you for using our Message Us service. Goodbye for now.
It was my pleasure assisting you. Message us should you need anything further.

Thank you for using our Message Us service, it was pleasure interacting with you! Goodbye now, cheers!
Thank you for using our Message Us service. Goodbye for now, cheers! Take care. Have a Great day ahead!!

Thank you for using our Message Us service, and we hope to hear from you again! Goodbye!

Thanks for stopping by, it was pleasure interacting with you! Goodbye.

Difficult Customer - We appreciate your patience and understanding and hope to hear from you soon!
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After Continue :-

Should you need anything else, feel free to reach back out.
It was my pleasure assisting you. Message us should you need anything further

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Paused contact :-

This chat has a 2 minutes idle time. If we don´t received a response within two minutes you will routed to different representative .