Notes

Hi Arun,

Thanks for the valuable time over the call.

We are sorry to hear that you are facing issues with your 'Asus Zenfone Max Pro M1 (Black, 64 GB)'.

Here are some troubleshooting steps which may resolve the issue:

Restart the device

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

*Press and hold the Power button on your smartphone to Restart the device (If reboot isnt available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:

Open Settings
Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
Tap Status
Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

Check for available storage

Pull down the notification panel and tap settings
Tap Storage & memory
Tap Internal shared storage
Tap Free up space
Note: If the storage percentage shows more than 90%, remove unwanted files.

Reboot into safe mode

Press & hold the power key for 5 seconds
Tap & hold the Power off for 2 sec
Tap ok to reboot to safe mode
You should now see the lock screen with Safe mode at the bottom
To exit the safe mode Press & hold the power key for 5 seconds & tap restart

Uninstall recently installed apps

If the issue goes away in safe mode, a recently installed app is most likely causing the issue.

Restart your device to exit safe mode.
Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
Once you remove the app that's causing the problem, you can reinstall the other apps you removed during testing.
WARNING: Uninstalling an app may cause app data such as game levels, saved passwords etc. to be lost.

Uninstallation:
Swipe up to open the App drawer
Tap and hold the app you want to uninstall (In this example, it's Flipkart)
Tap Uninstall
Tap OK to confirm the uninstallation
Once done, you will see a confirmation

Check for OTA

Things to remember before the update:

Make sure the device is connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update
Backup any important data, if required.

Pull down and tap settings
Scroll down & tap System
Tap System updates
If an update is available, tap Yes to download and install
If an update is not available, proceed with the next step

Perform a Factory Reset

You may loss the data by performing this step.
If required, backup data.
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

Pull down the notification panel and tap settings
Scroll down and choose System
Tap Reset and tap Factory data reset
Tap Reset device
Type the authentication code shown & tap Erase everything

Note: During setup after the reset, please make sure you don't restore the settings. Set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, Do not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

If this did not help you can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need. The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here is the brand support link:

https://www.asus.com/in/support/Service-Center/India

18002090365

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.