Notes
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I have reviewed your email and I'm sorry to hear that you had issue with your order # 206-9259504-369947.
Firstly, please accept my sincere apologies for the inconvenience caused by this situation. It is certainly not what we expect our loyal customers to go through.
As our valued customer, your satisfaction is our top priority and we certainly do not intend to cause inconvenience to you.
Please be assured that we are here to make things easier for you and we will do whatever we can do to prevent you from bearing any kind of loss.
We take full responsibility for the delivery of our goods from start to finish and take complaints of this nature very seriously.
However, to make things right, I would like to provide you with 2 resolutions to compensate for the inconvenience:
OPTION 1:
We will send you a replacement order for the entire set.
OPTION 2:
If you prefer, we can issue a full refund and you can dispose off or donate as you wish.
As I am not sure if would you permit a refund or a replacement, I would have to ask your preferred action over this matter.
Please feel free to reply to this email with your confirmation of a replacement or a refund and we will process your request right away.
We appreciate customers who let us know when things aren't right.
I'm sorry in asking you to reply us again but please understand that we would like to resolve this issue as per your convenience.
You take care, have a great day a head.
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