Notes

In case there's anything else we can help you with please write back to us and we will be definitely help you out. 

Hope this help.


A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

We are sorry for the trouble you had to go through.

Hi,

Thanks for writing in.

We understand your concern about your order


Feedback

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right and we will ensure this does not happen again.























IN1810140039072508720 cardless credit gen inquiry


IN1810142311444646192 order not deliverd ...got delivery confirmation wrong update provided..

Hi,

Thanks for writing in.

We understand that your order is not delivery but you got delivery confirmation of your order 'OD113630360766242000'.

We would like to let you know that the courier service provider has confirmed the delivery of your order.

However, we request you to check the product with relatives/ friends /neighbours/ security/ house-pg owner if they may have collected the shipment on your behalf.

In case, you didn't find the shipment with them please let us know and we will help you out.

Hope this helps.

If you still not found your product than please place a new order. (FOR COD)


Hi -----,

Thanks for writing in.

We understand that your order is not delivery but you got delivery confirmation of your order '0000000000'. We would like to let you know that the courier service provider has confirmed the delivery of your order.

However, we request you to check the product with relatives/ friends /neighbours/ security/ house-pg owner if they may have collected the shipment on your behalf.   

In case, you didn't find the shipment with them please let us know and we will help you out.

Hope this helps.


Buy time

Hi, 

Thanks for writing in.

We understand your concern about the order '' for the product ''.

We are sorry for the trouble you had to go through.

Please be assured that we're looking into this and will get back to you with an update by {oathKeeper_tat}.

Hope this helps.


Delay in delivery
shipping cahrges reversal

Also the seller will refund the shipping charges of Rs.40/- to the Gift Card section of your Flipkart account after the successfull delivery of your order. You can use this amount within a year to shop for your favourite products on Flipkart.






Cardless credit emi


Hi tarkeshwar,

Thanks for writing in.

We understand your concern about the payment of cardless credit emi.

We would like to let you know that you will get SMS/ Email/ App notification to pay the bill. Detailed bill can be found under ‘Cardless Credit ’ section under 'My Account'

We would like to let you know that the bill will be generated on the 1st of every month and you’ll get a notification through the app and an email. The due amount should be paid by 15th of the month.
 
You can complete your bill payments through net banking or by using your debit card. You will also have access to view the pending and the completed EMI on the app

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this help.










Invoice

invoice link https://docs.google.com/forms/d/e/1FAIpQLSdCylF4S4w0cOhKPrhkJneE70P3oNWxcdxJ0M06ulK1Zq-PFw/viewform
Hi,

Happy to help!

A copy of the invoice provided by the seller for your Kelly Loafers has been attached with this email as requested.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN

2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’ The invoice will be sent to your registered email address used while placing the order.

2. It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder. Hope this helps.



Pincode availability

Hi,

Thanks for writing in.

We're sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable.

To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

We would like to thank you for your understanding.

 Hope this helps.

We hope we were able to help you with concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. 
.

Installation on different address

Hi,

Thanks for writing in.

We understand that you want the installation of the item to be done at a different address.

We would like like to let you know that installation on different address is possible in those condition when your pin code is serviceable. 

For installation For further assistance please write back to us we will surely help you out
  
Have a nice day!


Tech visit resolve and service centre

Hi, 

Thanks for writing in.

We're writing to you about your return request for 'Asus Zenfone Max Pro M1 (Black, 32 GB)'.

We are sorry for the trouble you had to go through.

We would like to let you know that the service engineer was able to resolve the issue of Fingerprint you were facing with the product. Due to this your return request has been
ed  by the seller.   

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorised service centres within the warranty period. Here are the details to the brand authorised service centre in the link: 




Website issue

Hi Vishesh,

Thanks for writing in.

We're sorry to hear that you are not able to access our website. Let us help you fix this.

Here are a few tips that should work:

- Clear the cache memory
- Delete the cookies and browsing history
- Use another browser if available
F
Also, we would like to let you know that you are not able to access our app. Let us help you fix this.

Here are a few tips that should work:

- Log out and close the app and log in again
- If this doesn't work, please uninstall and reinstall the app and it should work just fine after that

f you've already tried this, please reply to this email with the error message and we'll sort it out for you.

Hope this helps.


Special slot


Hi Vijay,

Thanks for writing in.

We understand that you'd like your order delivered at a specific time. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

While we understand you’re keen on receiving your order, we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order. You can be sure that the seller will do their best so your order 'OD113117061493087000' of the 'Zenith Nutrition Biotin 5000mcg 60caps' reaches you on or before August 21, 2018.

You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN  

We would like to thank you for your understanding. 


No return category


Hi,

Thank you for taking the time to write to us.

We understand your concern about that you'd like to return the product 'Nike Men & Women Footie Socks'.

We're sorry to let you know that this product belongs to the 'No Returns' category because of which the seller will not be able to fulfill your request.

We'd also like to let you know that the seller has specified on the product page 'No Returns Applicable'. We request you to refer to the link for more information:

http://www.flipkart.com/non-returnables

Hope you will understand.

Cashback offer


Hi,

Thanks for writing in.

We understand your concern that you want to know about the cashback offer for your order 'OD211496047522827000' and sorry for the trouble you had to go through.

We hope we were able to successfully resolve your concern. If you’d like any further assistance, please reply to this mail with your query in the next 24 hours and we’ll be happy to help.

Hope you will understand.

Offer not available at time

Hi Amit,

Thanks for writing in.

We would like to let you know that offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period. We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.

For exciting deals and offers, please check 'Deals of the Day' and 'Offers Zone' on our app or website.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Happy shopping!

Service centre detail

 Hi,

Thanks for writing in.

We're sorry to hear that you're facing issues with your 'Redmi Note 5 (Black, 64 GB)'.

Since the product was delivered to you on March 09, 2018, it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to fulfill your replacement request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Here is brand support link to search for the nearest authorized service center:

http://www.mi.com/in/service/repair/   

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps. 

Buy time
Hi,
Thanks for writing in.

We understand your concern about your order 'OD113069313630147000' for 'Shy Products Panda Uae360 Magic Swing Car White And Black With Panda Face'.

We are sorry for the trouble you had to go through.

Please be assured that our concern team looked up into this and they will get back to you with an update by August 21, 2018. 

Hope this helps. 


Cancellation by price increase


Hi Divakar,

Thanks for writing in.

We understand your concern about cancellation of the order 'OD211786873363945000' and sorry for the trouble you had to go through.

We looked up your order and found that it has been cancelled as requested by you due to the reason 'Expensive Now'.

If you'd like you can place a fresh order with the same product.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.



Hope you will understand.



shipped

Hi,

Thanks for writing in.

We understand that you want to know about order 'OD113069493092730000' for 'Dell Vostro 15 3000 Core i5 8th Gen - (8 GB/1 TB HDD/Windows 10 Home/2 GB Graphics) 3578 Laptop'.

We would like to let you know that your product  has been shipped and it will reach you on or before August 17, 2018.

You can check your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates.

We would like to thank you for your understanding.



Cancel by seller

Hi,

Thanks for writing in.

We’re sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope you understand.


Return in cancellation state- 48 hours

Hi Sarada,

Thanks for writing in.

We understand your concern about the return of your order 'OD113094115785476000' for 'Chanakya Analog Wall Clock'.  

We would like to let you know that the seller has canceled your return as you have chosen wrong issue type for your return and it is in cancel requested stage. It will take upto 48 hours for the completion of cancellation.   

Also, we'd like to let you know that you can create a new return for your order by choosing right issue type after 48 hours.

In case you need any further assistance, please feel free to write back to us.

We would like to thank you for understanding.


Issue solve


Hi,

We’re writing to you about your earlier query.

We hope we have successfully resolved your concern and are closing this query. If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope to see you soon!



Product not deliver

Hi,

Thanks for writing in.

We’re sorry to let you know that your order was cancelled by the seller as their partnered courier service provider were not able to deliver the product to your address. This is because they no longer serve this pincode and this update was shared with us after you had placed your order.

If you’d still like to buy the item, you can place a new order and choose to have it delivered at a different serviceable address.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Hope you understand.


24 hour buytime

Hi,


We understand your concern about the cancellation of your order 'OD211659520708765000'.

We hope we were able to successfully resolve your concern. If you’d like any further assistance, please reply to this mail with your query in the next 24 hours and we’ll be happy to help.

Hope you understand!







Offer ni lgea bank lyi


Hi,

Thanks for writing in.

We understand your concern about Instant discount of 5% on axis buzz credit card and sorry for the trouble youn had to go through.

We would like to let you know that the offer is applicable in the event of partial payments made through gift vouchers or Flipkart wallet. In such cases, the offer will be applied on the net amount paid through Axis Buzz Credit Card.

On checking our records we see that you used Axis bank Credit Card.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope you understand.



Ecom pickup
Hi Ajith,

Thank for writing in.

We understand your concern about the order 'OD211641353988167000' for the product 'Tripr Solid Men's Multicolor Track Pants' and sorry for the trouble you had to go through.

As specified by you, a return request has been created for the order and a refund of Rs.524/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Credit card within 4 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by March 16, 2018 as the wishmaster from 'Ecom Express' will not be able to complete the pickup in case any item is missing.

Also, remember to collect the acknowledgement receipt once you hand over the product.

We would like to thank you for your continued trust and support.


ence number: 813709029642 and this amount should have been credited with in 05 business days.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card.

We would like to thank you for your patience and understanding.

Special date

Hi,

Thanks for writing in.

We understand that you'd like your order delivered at a specific date March 18, 2018. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

While we understand you’re keen on receiving your order, we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order. You can be sure that the seller will do their best so your order OD211781223198650000 reaches you on or between March 17, 2018 to March 19, 2018.

You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

We would like to thank you for your understanding.