Notes

Warranty gurantee related info

Hi Maruti,

Thanks for writing in.

We understand your concern that the 'Flipkart SmartBuy Foldable Headphones' is not working and you would like to claim the warranty for the product.

We are sorry for the trouble you had to go through. W

e would like to let you know that the product was delivered to you on November 07, 2017, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out.

However, the product is covered under the manufacturer's warranty. You can get in touch with the brand and they'll be able to help you out with any product related support you may need. The invoice of this product can be used to avail services at the brand within the warranty period.

Here are the details to contact the brand:
Contact Number - 08046609211
Email ID - [email protected]

If you have any further queries please feel free to write back to us.

A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you. We would like to thank you for your understanding.


Grocessory single item cancel

Hi Syedanwaruddin,

Thanks for writing in. 

We understand your concern that you want to cancel the single item in your order 'OD113863610683813000'.

We're really sorry to let you know that this isn't possible as the item is shipping with single tracking id. However, you can choose to reject the items you wish to cancel during delivery or you can reject the complete order at the time of delivery.

In case there's anything else we can help you with please write back to us and we will be definitely help you out.  

Hope this help.

Flipkart pay later bill last date


Hi Rajesh,

Thanks for writing in.

We understand your concern about the  payment of your flipkart pay later bill. 

We would like to let you know that as per flipkart pay later policy, you have to pay bill before 10th of every month. In case you didn't pay the bill on time you will get penelty for late payment as per your outstanding.

As you told that your card is already blocked, you can use your another bank card for payment or your family fried and relative card for the bill payment.

In case there's anything else we can help you with please write back to us and we will be definitely help you out.   

Hope this help.



INVOICE LINKS

APL: http://10.85.139.252:35888/dashboard/index

FLO: http://10.47.4.109/orders/order?order_id=OD306160398039975000

Seller and tracking ID: http://10.85.50.37/customer_invoices/shipments/D-23014936/document?seller_id=d8a4bc0401814049

Tracking ID: http://10.85.50.37/customer_invoices/shipments/Q-52225904/document?seller_id=b38e117812b449fd

NON FBF: http://10.85.50.38/customer_invoices/orders/OD108971666226185000/document

NEW LINK: http://sp-doc.nm.flipkart.com/documents/Q-18819926-INVOICE-LABEL?format=pdf&new_template=non_wsr_only_invoice_v4

01 MORE: http://10.85.141.47:35888/dashboard/invoice_download

Form: https://docs.google.com/forms/d/e/1FAIpQLSdCylF4S4w0cOhKPrhkJneE70P3oNWxcdxJ0M06ulK1Zq-PFw/viewform

10.85.50.37/customer_invoices/shipments/E-22639537/document?seller_id=b38e117812b449fd



10% Instant Discount on Mastercard for First Online Payment

Hi Anand,

Thanks for writing in.

We understand your concern that you didn't get the benefit of the offer '10% Instant Discount on Mastercard for First Online Payment' on your order 'OD113871905132050000'.

We would like to let you know that the offer is applicable only on the first transaction only. However, this offer is for Flipkart customers who have used only COD as payment method in the past 1 year and for new user who have never purchased before on Flipkart.

We see that you already paid by debit card and by other payment modes for your another order however you are not eligible for this offer.

In case there's anything else we can help you with please write back to us and we will be definitely help you out.

Hope this help.
TAG: Offers > Product Purchase Queries > Clarification on Terms and Conditions/Offer Callout
PAY LATER LIMIT INCREASE

Hi Bikram,

Thanks for writing in.

We understand your concern about the increase the pay later limit of your flipkart account.

We would like to let you know that the credit limit will vary from customer to customer and based on your past purchases. Credit limits are decided by System. We don't have privileged to make modifications to it.

In case there's anything else we can help you with please write back to us and we will be definitely help you out. 

Hope this help.

 TAG: Limit availability and top up

CONTACT NUMBER CHANGE


Hi Pushpendra,

Thanks for writing in.

We understand your concern about change of contact number.

We'd like to let you know that the feature to update contact number is only available on the website (not in App). Steps to update contact number (via Self-serve)  
-Go to 'My Account' 
-Under 'Account settings', go to 'Profile information' 
-Edit the mobile number 
-OTP SMS will get triggered to the new phone number 
-Enter the 'OTP' along with 'Password' and click on 'Verify mobile' 
-Click on 'Save Changes'

In case there's anything else we can help you with please write back to us and we will be happy to help.

We would like to thank you for your understanding.













Hi,

Thanks for writing in.

We understand your concern that you want to know about the offer ' 10% Instant Discount on Mastercard for First Online Payment'.

We would like to let you know that this offer is valid for that customers who have used only COD as payment method in the past 1 year and who have never purchased before on Flipkart.

Eligible customer will get 10% Instant Discount with All Master Debit cards, ATM Cards and Credit Cards. There will be no minimum cart value and the maximum discount will be Rs.100/-.

Here are some Important points to note: 1) You can check the list of all offers applicable on a product, on the product page. This offer will also be listed there if the product is eligible for the offer. 2) Offer will NOT be applicable on transactions via PhonePe payment option, EMI transactions & on transactions converted from Cash on delivery to Prepaid. 3) Cancellation of individual items in an offer will cancel all other items this offer is applied on. 4) Replacement is allowed in case of damaged or defective items. 5) Offer will NOT be applicable for purchase of a Flipkart Gift Card. 6) Offer can be availed once per Mastercard Card. 7) Maximum Discount will be Rs.100/-

In case there's anything else we can help you with please write back to us and we will be definitely help you out. 

Hope this help.

A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.




































































NOTES

holy challenger
grevience
ecr
social media
blogs
esclation followup
CEO esclation
possible esclation

cx want to cancel the order //then assign the case to  Returns > Reverse Pickup Related > Return in cancel_requested state 

If in out for deliver...told to reject at the time of delivery (want to cancel te order)

MRP difference_ assign to----Eligible toa not provided

authenticity---Cancellation and return policy info---solved

unable to find your order details using the email address --Unregistered caller

Return status on hold
2) return status on hold then same name template and return status solved
use this templet (Return Request on hold (Not updated as Delivered)- Pre SLA (within 24 hours))


In wait exchange if rvp is done and replacement is ready to ship/shipped simply tell the status of the replacement

dellivery confirmation tagging Wants to know the reason of re-promise

cx cancelled and then tells to cancelthe tagging  Reconfirm after online cancellation solved

post policy--tag--Cancellation and return policy info

offers realted query tagging--General Enquiry on Sale Events/ Offers –wfiu

Delete history tagg---Change your account settings

order modification tagg---Cancellation and return policy info

tech visit tagging When Tech visit will happen

phonpe refund status ---write within 8 days from the date of refund not transection

invoice not downloading then-1st time internal 48hrs -2nd time internal 48 hrs and mail of 48 hrs

duplicate incidnce—solved nrr

courier preference---shipping Charges and Promise related 

credit/debit card number/ CVV/ PIN –template security...tagging available..notes no relavent

Repromise---status check

courier charges if came with slip--Eligible toa not provided



App checkout Issues

check for furniture, sports and fitness, and drop ship if cancel DT not highlight

debit card refund failed--assin--amount not reflecting after account merge
installation_TAT ---2 to 5 business days

received defective/damag accessory then assign Refund Notification Issues

 Installation appointment date breached

gift card section of your flipkart wallet

TWAMS- ECR, HOLY CHALLENGERS,

-out for delivery and cx paid by both phonepe and cash then tell to wait for 24 hrs amount will refund and after 24 hrs assign to  Issue with COD to prepaid conversion

-after refund sla 1 st contact send pilot then assign to refund delay post initia
-if refund stuck in initiated/processing state for more than 72 hrs than also assign to refund delay post initia

-not listed

cx needs flipkart number—english template—system downtime tagging

invoice modification--Wants to change the billing address

10.10.8.93/smartdesk_flipkart/smartdesk.htm

issue with usage of reward coupon

in xlite
Domain: 10.10.8.104

place_15***

copy 15***

OD113724906873573000

4) Price drop tagging: price related issue


Zippy
Consloe https://www.payzippy.com/console/login
[email protected]
pass - testqwer































Scenarios:

1. Customer requesting a call back with/ without query.
2. Language call back cases (Tamil, Telugu, Hindi).

Template (Without Concern):

Hi ,

We're sorry that we have not been able to call you due to high contact volumes we're experiencing, at the moment.

Since we didn't want to keep you waiting, we're responding through this email.

You can reply to the same mail with your query within 72 hours and we'll definitely help you out.

Alternatively, you can also get quick answers to your questions by clicking the following link:https://www.flipkart.com/helpcentre.

We would like to thank you for understanding.


Template (Concern):

Hi ,

We're sorry that we have not been able to call you due to high contact volumes we're experiencing, at the moment.

Since, we didn't want to keep you waiting, we're responding through this email.

However,


Hi,

Thanks for writing in.

We understand your concern about your order '' for ''.

We'd like to let you know that 

October 22, 2018

Hope this helps.

November 08, 2018

We're sorry for the trouble you had to go through.

case already with team hence updating

as per this case already with team hence solved nrr

trouble you had to go through

We'd like to let you know that a copy of the invoice provided by the seller for your the product has been sent attached with this email, as requested.

429056 mahak
If you do not receive the refund by this time, write to PhonePe on [email protected] or call them on 01246789345.


http://10.10.8.93/smartdesk_flipkart/smartdesk.htm

Wishmaster did not bring the POS/card swipe machine

if delivery status not updated after 24 hrs than assign to tech issue


 Please be assured that we'll look into this and get back to you with an update by {oathKeeper_tat}. 

In case there's anything else we can help you with please write back to us and we will be happy to help.

We would like to thank you for your understanding.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you. 

Hi ,

We're sorry that we have not been able to call you due to high contact volumes we're experiencing, at the moment.

Since, we didn't want to keep you waiting, we're responding through this email.