Notes

Flipkart Pay Later ?

Hi,

Thanks for writing in.

We understand your concern that you want to know about 'Flipkart Pay Later'. We would like to let you know that the 'Flipkart Pay later' is a credit-based payment mode through which you can shop throughout the month (place multiple orders) without paying at the time of purchase and later the total amount will generate on 1st of every month and pay the total amount at once by the 10th of the every month. 

This payment mode will be available for select customers on certain Flipkart Assured products and the credit limit will vary from customer to customer. 

Important points of flipkart pay later:
* 'Flipkart Pay Later' payment mode is currently available on Flipkart
* 'Flipkart Pay Later' payment mode cannot be clubbed with any bank offers
* You can place orders throughout the month without any down payment up to their credit limit
* Currently, partial payment option is not available
* You will get just one consolidated amount every month
* You will get Instant refunds 

You can also track your usage and limit at 'Flipkart Pay Later' section under 'My Account' in their Flipkart account.
  
In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this help.   


COD TO POD

Hi Nivetha,

Thanks for writing in.

We understand your concern that you want to change the payment mode of your order '' for ''.

We're sorry to let you know that Conversion of Cash on Delivery (CoD) transactions to Prepaid from Self-Serve (Pay Now) option has been discontinued.

However, you can still convert the Cash on Delivery (CoD) transaction to prepaid using PhonePe payment option via payment link in the Out for delivery SMS from Ekart (Only if the shipment is eligible).

Eligibility criteria to avail COD to POD payment conversion:
1) Courier service provider is Ekart 
2) Current payment mode is CoD (Cash on Delivery)
3) PhonePe payment app should be installed/ available
4) This payment option is available only in selected regions

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope you'll understand. 


PAYMENT OF CARDLESS CREDIT THROUGH CREDIT CARD

Hi Agni, Thanks for writing in. We understand your concern that you want to pay the bills of cardless credit through credit card for your order 'OD113606582467236000' for 'Realme 2 Pro (Blue Ocean, 64 GB)'. We would like to let you know that you can clear the dues using either a Debit Card or Internet Banking. Credit card and other modes of payment will be unavailable to make the payment. You can check the pending and the completed EMI on the app (click on 'EMI details' under the 'Cardless Credit' tab)   In case there's anything else we can help you with please write back to us and we will be happy to help.  Hope this help.











BUYBACK GURANTEE ang MOBILE PROTECTION PLAN seprately

Hi, 

Thanks for writing in.

We understand your concern about the 'Mobile Protection Plan' and 'BuyBack Guarantee' with your order 'OD113609250876036000' for 'Realme 2 Pro (Blue Ocean, 64 GB)'.

As we looked up your order, there's no 'Mobile Protection Plan' and 'BuyBack Guarantee' with this order. 

We would like to let you know that currently you will not be able to buy mobile protection plan and buyback gurantee separately.

However, we request you to contact service provider 'Jeeves' they may help you to get these services.

Jeeves contact details: Jeeves.co.in 
Toll-free number 1800 425 25252

In case there's anything else we can help you with please write back to us and we will be happy to help. 

Hope this help.


OUT FOR DELIVERY undelivered

Hi Sunil,

Thanks for writing in.

We understand your concern that you want to know the status of your order 'OD113722490612946000' for 'Provogue PRO-CAP-AW1022 Slip On For Men'.

We see that your order was out for delivery on October 27, 2018 but undelivered due to reason mentioned 'Premises Closed'.

We'd like to let you know that the courier service providers will reattempt the delivery on today by 7pm and they will make at least three attempts to deliver your shipment.

The Wishmaster will call you only if they're unable to locate your address or to confirm your availability.

You can also check your order status here: http://fkrt.it/bqWLi~NN

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this helps. 









PHONEPE cashback offer


Hi Hemantkumar,

Thanks for writing in.

We understand your concern about the maximum cashback on PhonePe cashback offer.

We would like to let you know that you can avail 10% cashback (maximum Rs.100) on purchase select products on the Platform using their PhonePe wallet or credit card/debit card/UPI through PhonePe during the offer period.

Here are some important points of the offer:

1) Cashback will apply by payment through PhonePe wallet or credit card/debit card/UPI through PhonePe during the offer period
2) Cashback will be credited to the customer's PhonePe wallet within 24 hours of successful completion of the transaction.
3) Offer is applicable only on first eligible transaction.
4) In case if customers PhonePe account is deactivated, cashback for this offer will not be credited to the customers PhonePe wallet. However, customer can still complete the successful transaction.
5) In case of partial payments made using any payment mode other than PhonePe or by availing any exchange offer, the offer will be valid only on the total transaction value paid through PhonePe.

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this help.


PHONEPE offer on 1st eligible transaction

Hi Abhishek,

Thanks for writing in.

We understand your concern about the PhonePe cashback on your order 'OD113734670683611000' for 'Flying Machine Slim Men's Black Jeans'.

We would like to let you know that as per PhonePe offers term and condition the cashback offer is applicable only on first eligible transaction.

However, you already get the benefit of PhonePe cashback on your another order 'OD113732753263234000' as you didn't get any cashback on your this order.

In case there's anything else we can help you with please write back to us and we will be happy to help. 

Hope this help.







FLIPKART plus PENDING coin


Hi Sourabh,

Thanks for writing in.

We understand your concern that your flipkart plus coin is not credited yet.

We are sorry for the trouble you had to go through.

We would like to let you know that your coins are still 'Pending' state until the return policy period is over.

Also, we would like to let you know that your coins will be in 'Credited' after the return window is over for all products in the order.

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope This help.



Pickup not updated (NEW)


Hi Gaurav,

Thanks for writing in.

We understand you concern about the order '' for the product 'Aeropostale Skinny Women Purple Jeans'.

We are sorry for the trouble you had to go through.

We would like to tell you that the courier service partner has not updated the pickup status. But don't worry, they will hardly take 24 hours to update the status.

However, the seller will initiated the refund of Rs.214/- as soon as the pickup of the originally delivered product is confirmed by the courier service provider. 

You’ll receive an email and SMS with the refund details, after which the money will be credited to your '-----' within =====, as per standard banking procedure.

In case there's anything else we can help you with please write back to us and we will be happy to help. 

Hope this help.


POS Machine ( if pin code available)


Hi, 

Thanks for writing in.  

We understand that you'd like to pay for your order OD113610972760962000 using your card during the delivery. 

You'll be happy to know that the Wishmaster from Ekart Logistics will be carrying a card swiping machine at the time of the delivery and you can use your credit or debit card to pay for your order.

You can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

(Inform the customer currently this depends on courier partner and pincode. Request the customer to pay through cash. )


Installation availability in area/pincode

Hi Amit,

Thanks for writing in.

We understand your concern about the installation serviceability of your pincode.  

We would like to let you know that installation serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.   

To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.
 
If the order is applicable to delivery in your area then the installation will also be available in that area. The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

In case there's anything else we can help you with please write back to us and we will be happy to help. 

We would like to thank you for your understanding.

(TAG;  Installation, Demo and other Services > Enquiry about Services > Installation/uninstalltion related info )


Laptop tech visit update time

Hi,

Thanks for writing in.

We understand your concern about the return of your order 'OD113625338357967000' for 'Dell Inspiron Core i3 6th Gen - (4 GB/1 TB HDD/Linux) 3467 Laptop'.

We would like to let you know that you have to wait for 24 hours because the technician will take 24 hours to update the status. We will take necessary action as soon as the technician update the status.

In case there's anything else we can help you with please write back to us and we will be happy to help. 

Hope this help.

TAG: Follow up (Update the existing incident with the pre-selected tagging 'Tech Visit to be done for return approval' )















Flipkart Account reactivation

Hi Rahul,

Thanks for writing in.

We understand your concern that you want to activate your flipkart account.

We would like to let you know that Account reactivation can be done from your end.

First of all you need to login with registered email id or mobile number and password combination used prior to deactivation. Your account will be reactivated and all default settings will be applied

If the 'Password' is forgotten: 
1) You need to enter the registered emailed/phone no 
2) Click on forgot the password 
3) Customer will receive an 
4) OTP by email or phone no 
5) Enter OTP and create a new password 
6) Click on re-activate tab

In case there's anything else we can help you with please write back to us and we will be happy to help. 

Hope this help.

A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.  

PAYMENT PENDING

Hi Manjunath,

Thanks for writing in.

We understand your concern about amount deducted order not confirmed for your order '' for 'Asus ZenFone Max M1 (Black, 32 GB)'.

We would like to let you know that we see your payment is in pending stage so we request you to wait for 24 hours, either the order will be confirmed or you will get the refund confirmation.

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this help.











New 3 nov to 5 nov SBI 10 % discount credit card offer


Hi Mayur, Thanks for writing in. We understand your concern about the '10% Instant Discount on SBI Credit Cards' offer on your order 'OD113786858912888000' for 'Asics ALPINE XT Running Shoes For Men'. We would like to let you know that the minimum cart value should be Rs.4999/- to avail the benefit of this offer.  We see that your order didn't fulfill this condition however the discount not get applied. Here are some brief details of the offer: 1) 10% instant discount with SBI Credit Cards. Also, valid on EMI transactions. No Cost EMI also available on SBI Credit Cards. 2) Offer duration : 03 November-2018 (00:00 hrs) to 05 November-2018 (23:59 hrs). 3) Net cart value, i.e. total cart value of eligible products(except Grocery items) should be equal to or more than INR 4,999. For Grocery items, net cart value should be equal to or more than INR 1,500. 4) Maximum discount per card is INR 4,000 for the offer duration. 5)  offer is NOT applicable on Corporate - cards. 6) offer will NOT apply on payments made from SBI Credit Cards via PhonePe payment option. 7)  There is no limit on number of transactions. However, you can avail upto a maximum discount of INR 4,000 per card for the offer duration. In case there's anything else we can help you with please write back to us and we will be happy to help.  Hope this help.

Cancel dt not highlighting

Hi Rozina,

Thanks for writing in.

We understand your concern that you want to cancel the order 'OD113632907000924000' for 'GYFD Mobile Battery For KARBONN TITANIUM S205'.

We would like to let you know that the seller will not able to cancel the order due to technical error. However, we request you to wait for next 24 hour and we will be help you out.

In case there's anything else we can help you with please write back to us and we will be definitely help you out.

Hope this help.


















Phonepe cashback 24 hours wait

Hi,

Thanks for writing in.

We understand your concern about the phonepe cashback on your order '' for ''.

We would like to let you know that the phonepe cashback is already applied on your order and the cashback of Rs.80/- will be transferred to your PhonePe wallet within 24 hours of successful completion of the transaction.

In case you don't find the cashback in your wallet, you can write back to us and we will be definitely help you out.

Hope this help.

A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Payment successfull but refund generated

Hi Pratyeak,

Thanks for writing in.

We understand your concern about order cancellation and refund for your order '' for ''.

We would like to let you know that the order was not fulfilled by the seller and hence the refund has been provided on by the seller on (date) and the amount will be reflect in your account within 8 business days from the day of refund completion.

In case there's anything else we can help you with please write back to us and we will be definitely help you out.

Hope this helps.

TAG: Payment awaiting