Notes

Replace expect

Hi Jvv,

Thanks for writing in.  

We are sorry to hear that you've received a damaged product for your order 'CLASSY CASUALS Back Cover for Honor 7C'.  

The seller has arranged a replacement for your order and it'll reach you by August 24, 2018. The item originally delivered to you will be picked up at the same time. 

We are happy to let you know that it has been shipped through Ekart Logistics on August 20, 2018 by the seller 'MAKERBOT' and the tracking ID is 'FMPP0183059377'.

You can check your order status here:

http://fkrt.it/bqWLi~NN

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.   

We would like to thank you for your continued trust and support.

Payment methods available in flipkart

Paytm and Mobokwik etc

Hi Sunil,

Thanks for writing in.

We understand your concern that you want to buy a product through MobiKwik.

We are sorry to let you know that this payment method is currently unavailable on flipkart platform.

We would like to let you know that you can make payment through Debit card, Credit card, Net Banking, Phonepe Wallet, Cash on delivery and electronic gift voucher (EGV) for purchasing products from flipkart.

For any further assistance please write back to us we will surely help you out.

Hope this helps!



Payment confirming successful.
(tag- status check- WFIU)

Hi Mani, 

Thanks for writing in.  

We understand your concern about the payment of your order 'OD113196388188301000'.

We are happy to let you know that the seller has successfully received the payment of Rs. 788/- from your Credit Card on August 24, 2018 towards your order.

In the unlikely event of the extra amount being debited from your Credit card, it will be reversed within 08 business days from the date of the transaction.  

We would like to thank you for understanding.

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.  


Delay in deliver(after tagging to team use this)

Hi,

Thanks for writing in. 

We are sorry to let you know that the delivery of your order 'OD113146139464813000' for 'Poonam Rudraksh Rakhi Set' is delayed due to an unforeseen issue faced by the seller's partnered courier service provider. 

Not to worry, the seller is putting in extra measures to ensure that you receive the product by August 29, 2018. 

To thank you for your understanding, the seller will add Rs. 100/- to the Gift Card section of your Flipkart account within 24 hours of successful delivery. 

You can use this amount within a year to shop for your favourite products on Flipkart.

Hope this helps.


Flipkart Plus coins not rcvd of before orders
(tag- general enquiry-solved)

Hi,  

Thanks for writing in.

We understand your concern that you want to know about Flipkart Plus coins for your recent orders.

We are sorry to let you know the Flipkart Plus program has gone live from August 01, 2018 and any order done before this date does not entertain coins.

However, you can earn more plus coins by continuing to shop for your favorite e products on Flipkart.  With every purchase worth Rs. 250, you will earn 1 Coin. 

Do note that maximum of 10 Coins can be earned per order. 

As part of the program, you will be able to access select sale events such as Big Billion Days, Big Shopping Days etc. few hours prior to the sale event which will be communicated to you before the sale.

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. 

For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

We would like to thank you for understanding.

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.


Invoice denial.........

Hi Manoj,

Thanks for writing in.

We understand concern that you want invoice for your order 'OD113240768593527000' 

We are sorry to let you know that the courier service provider has informed us that your order is on return stage due to this the seller will not be able to fulfill your wish.

If you need further assistance feel free to write back to us.

Hope this helps.

Unable to place cod

Hi,

Thanks for writing in.

We understand your concern that you want to place cash on delivery (COD) order.

We would like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product. 

You can check your product page and check the payment method availability for your product.

However, you can also choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order. 

Hope this helps.

Fake Email/message /calls

Hi,

Thanks for writing in.  

We understand that you’re receiving offer related messages from suspected scammers who are misappropriating Flipkart. 

Please note that any offers appearing anywhere other than on our website (https://www.flipkart.com), Flipkart Lite/mobile site or app are not from sellers on our portal. We would request you to shop only through our app or website to get relevant offers and discounts as listed by the sellers. 

Also, Flipkart or its employees will never ask you for your card/bank details, pin or password when orders are being placed on Flipkart.

In case you have experienced any monetary loss due to a fraud by such websites, please file a complaint with the cyber cell for support.

If you like, you can choose to initiate legal action against the spammer/spamming organisation too.

We would like to thank you for your continued trust and understanding.

Return requested (wait for 48 hours)

Hi Hadshwardhan,

Thanks for writing in.

We understand your concern about the return of your order 'OD113610129623152000' for 'Puma Echelon V1 IDP Sneakers For Men'.

We would like to let you know that the seller has initiated your return cancellation request as requested by you. However, it will take 48 hours to complete the request. We request you to wait for the return cancellation and after that you can create new return as per your requirement.

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this help.


Prexo

Hi Joydeb,

Thanks for writing in.

We understand your concern about the exchange of your order 'OD113631532463503000'.

We would like to let you know that the Wishmaster will reattampt the delivery of  the 'Motorola One Power (Black, 64 GB)' within the next working day and complete the pick up of the exchange item at the same time.

You will get an update through an email and SMS once the Wishmaster is out to deliver your product.

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this help.

Pre order

Hi Rajesh,

Thanks for writing in.

We understand your concern about the pre order query of 'Google Pixel 3 (Just Black, 128 GB) (4 GB RAM)'.

We would like to let you know that you have to use the 'Notify Me' option option available on the product page. You can drop your email id on notify me option and you will receive a notification once the product is available to buy.

In case there's anything else we canhelp you with please write back to us and we will be happy to help.

Hope this help.




Prexo valid denial


Hi Ram,

Thanks for writing in.

We understand your concern about the exchange of your order 'OD113615384129838000'.

We would like to let you know that the exchange mobile can not be picked up by wishmaster as it cannot fulfilled the exchange policy.

Here are the important points of mobile exchange policy:

Here are the important points of mobile exchange policy:
1) The details of the brand, model and IMEI should match the details provided by you.
2) The phone should switch on without being connected to a charger & battery should not be swollen.
3) There should not be any physical damage on the mobile body including charging port.
4) The screen should be intact without dead pixels, spots, lines or static on any part of the display.
5) Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated).
6) In case of Apple phones, iCloud account should be dis-associated/unlocked from the phone.
7) If the checks fail, your exchange item will not qualify for pick up. You can still get your new product by paying the value of your exchange item via cash at the time of delivery.

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this help.


No cost emi

Hi Sourav,

Thanks for writing in.

We understand your concern about No Cost EMI plan for your 'Haier 565 L Frost Free Side by Side Refrigerator' and we're sorry for the trouble you had to go through.  

We would like to let you know that in the 'Credit Card No Cost EMI' payment mode, you will get an instant discount for the interest amount the bank will charge for the EMI.

Also the interest amount that you pay to the bank has already been given as a discount at the time of placing the order. 

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this help.



Pay later bill generation

Hi Brajmohan,

Thanks for writing in.

We understand your concern about the 'Flipkart Pay Later' payment method.

We would like to let you know that the 'Flipkart Pay later' is a credit-based payment mode through which you can shop throughout the month (place multiple orders) without paying at the time of purchase and later the total amount will generate on 1st of every month and pay the total amount at once by the 10th of the every month. 

This payment mode will be available for select customers on certain Flipkart Assured products and the credit limit will vary from customer to customer. 

You can also track your usage and limit at 'Flipkart Pay Later' section under 'My Account' in their Flipkart account.

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this help.


90 days / you have reached the maximum quantity allowed/ tag- item not added to cart

Hi,

Thanks for writing in.

We understand your concern that you are unable to place an order for your product 'Redmi Note 5'. We are sorry for the trouble you had to go through.

We'd like to let you know that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.

Orders might get cancelled due "High demand" as you would have already purchased the maximum quantity allowed for category. It may take up to 90 days for the limit to be reset.

We can't conclusively say that the next order will or will not go through as the rules applicable will be basis several factors as explained above: Last Purchase / Category Purchase, Pin Code, Buyer Profile etc at the time of placing next order.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email.

Hope this helps.


Prexo for tv

Hi,

Thanks for writing in.

We understand your concern about the exchange of your order 'OD113613533277262000' for 'Panasonic F200 Series 80cm (32 inch) HD Ready LED TV'.

We would like to let you know that working TVs (as per the customer declaration) with no physical damage will be eligible for exchange and for non-working TVs (as per the customer declaration) with no physical damage will be eligible for exchange.

Here are the terms and conditions for working and non working conditions TV.

For working conditions the products that will not be picked up:
*Not working (if customer has not already declared this while opting exchange) - Not switching on 
*Display issue - discoloration, spots, lines or static on a part of the screen. muddled or no display 
*Screen damage - Scratches or crack on the screen 
*Plasma TVs will not be accepted 
*Black and white TVs and monitor screens will not be accepted 
*Any government sponsored/NGO funded freebie (gift) TV will not be accepted
For TVs in not working condition (as per the customer declaration)  
*Screen/body damage - Scratches or crack on the screen/body 
*Plasma TVs will not be accepted 
*Black and white TVs and monitor screens will not be accepted 
*Any government sponsored/NGO funded freebie (gift) TV will


Payment awaiting/ success

Hi, 

Thanks for writing in.

We understand your concern about the confirmation of your order 'OD113730749936557000'.

We would like to request you to wait for next 24 hours in which either you will get a order confirmation or a refund notification.

In case there's anything else we can help you with please write back to us and we will be happy to help. 

Hope this helps.


Debit card EMI

Hi Pavan,

Thanks for writing in.

We understand your concern that you want to buy mi TV 43 inches with Debit Card EMI.

We'd like to let you know that Debit Card EMI/Pre-approved EMI is being offered by HDFC/AXIS/SBI banks 

Also, the minimum transaction amount to avail the EMI option is Rs. 3,000 or 4,000, depending on the tenure and bank

However, Flipkart does not charge any processing fee for availing EMI. Flipkart is not responsible for interest charged by the bank and cannot refund the interest amount in case of cancellation, refund or pre-closure. You need to check with your respective bank for their Policy for Cancellation, Refund or Pre-Closure.

Important points about Debit Card EMI/Pre-approved EMI:

-Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI banks 
-Interest rate and tenure differs from bank to bank 
-You can buy only one product at a time, however number of units for a single product may vary based on banks 
-There are no processing fee or additional charges 
-You need NOT pay any down payment amount to avail this offer 
-EMI plans cannot be changed once an order is placed 
-The minimum transaction amount to avail this offer differs from bank to bank 
-The maximum transaction amount to avail this offer will vary for each user depending on credit availability

You need to send an SMS 'DCEMI' to 57575 to check eligibility and you will receive an SMS immediately with an update.

In case there's anything else we can help you with please write back to us and we will be happy to help.

Hope this helps. 


Wishmaster Pin call OUT for delivery

Hi Kailash,

Thanks for writing in.

We understand that you are eagerly waiting for your order 'OD113646916792034000' for 'Blaupunkt 80cm (32 inch) HD Ready LED Smart TV'.

We are sorry for the trouble you had to go through.

We would like to let you know that a Wishmaster from Ekart Logistics is already on the way to deliver the item and it’ll reach you by 7 pm today.

We would like to let you know that The Wishmaster will call you only if they're unable to locate your address or to confirm your availability. However, you can contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN.

You can also check your order status here: http://fkrt.it/bqWLi~NN

In case there's anything else we can help you with please write back to us and we will be happy to help. Hope to see you again soon.