Notes

Closer mail

Hi,    

We're writing in continuation to our previous email.

Since we did not hear any response from your side in the given time, we are closing your query with us.  

In case if you have any query, please feel free to write back to us.

We would like to thank you for understanding.  

F assured tag missing-

Hi,
Thanks for writing in.
We understand your concern about your order 'OD112991951950264000' for 'Ishin Solid Women's Regular Orange Skirt'. 
We are sorry for the trouble you had to go through.
We would like to let you know thaṭ all FA sellers ship the products with the price tag/brandbox/warranty card and successful pick-up of the product is subject to the following conditions being met: Correct and complete product with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories.
The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes.
Hope this helps!
We hope we were able to help you with concern today.
A short survey will be sent to your registered email address to get your feedback on our conversation.

Unable to place COD order

Hi Asif,

We understand your concern that you are unable to choose 'Cash on Delivery' option for your orders.

We'd like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can also choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

However, if you have any other issue, feel free to write back to us!

Hope this helps!
We hope we were able to help you with concern today.
A short survey will be sent to your registered email address to get your feedback on our conversation.


Repromise:


Hi Kaustav,

Thanks for writing in.

We understand your concern about the delivery of your order with order id 'OD112995813638673000'.

We're sorry to let you know that the delivery of your 'AUTOCASE Back Cover for Apple iPhone 6' has been delayed due to unforeseen courier related issues. Please be assured that the seller is working with the courier service provider so that the item reaches you by August 07, 2018.

We would like to let you know that subscribe feature being active in your account now and you will receive frequent updates on the movement of the order/product. Now you will get the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm.

We would like to thank you for your understanding and support.
We hope we were able to help you with concern today.
A short survey will be sent to your registered email address to get your feedback on our conversation.
Replace and Expect:


Hi,

Thanks for writing in.

We understand your concern about Mee Mee Baby Girls Textured Stockings with OD111027597046733000 

We are sorry for the trouble you had to go through.

We would like to let you know that seller has arranged a replacement and it'll reach you by December 27, 2017. The item originally delivered to you will be picked up at the same time. 

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

We hope we were able to help you with concern today.
A short survey will be sent to your registered email address to get your feedback on our conversation.

No add to cart

Hi Saroj,

Thanks for writing in.

We understand that you are not able to purchase the item on flipkart.

We'd like to let you know that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.

It may take up to 90 days for the limit to be reset. 

In case there's anything else we can help you with please write back to us and we will be happy to help.

We would like to thank you for understanding.   

TAG: Order processing Related > Issues during Checkout > Item not added to the cart


Not Eligible-under manf warranty

Hi,

Thanks for writing in.

We're sorry to hear that you're facing issues with your 'Redmi Note 5 (Black, 64 GB)'.

Since the product was delivered to you on March 09, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out.  

No worries, the good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorized service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorized service centres within the warranty period.

Here is the brand support link to the brand authorized service centre:

http://www.mi.com/in/service/repair/

In the unlikely event of the brand's authorized service centre not being able to help you, please let us know and we'll definitely assist you.   

We would like to thank you for understanding.

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.


PhonePe

Hi Amit,

Thanks for writing in.

We understand your concern that you are facing issues while doing recharge with PhonePe and we are sorry for the trouble you had to go through.  

We would request you to get in touch with PhonePe team on the below Email ID as they will be able to assist you further.

Email ID: [email protected]

We would like to thank you for understanding.

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.

Product kat milea

Hi Aman,

Thanks for writing in.

We understand your concern that you have not received rain cover with 'American Tourister Fit Pack Gym 21 L Backpack'.

We are sorry to let you know that the seller is not providing rain cover with this product.and same can be checked on the product page in the general specifications through the below given link:

https://www.flipkart.com/american-tourister-fit-pack-gym-21-l-backpack/p/itmf3umdyskjyuwr?pid=BKPEW6PZGJYWM8VM&lid=LSTBKPEW6PZGJYWM8VMPX4KFX&marketplace=FLIPKART&sattr[]=color&st=color

In case you need any further assistance, please free to write back to us. We would like to thank you for understanding.

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation.

We'll be happy to hear from you. 

wait Replace
Hi Ambriesh,

Thanks for writing in.   

We're sorry to hear that you have received incomplete product in your order ''Sky Heights Girls Lehenga Choli Ethnic Wear Embroidered Lehenga Chol''.

The seller has arranged a replacement for your order and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by August 24, 2018. 

Please keep the item along with accessories & tags packed and ready for pickup in the original product box. 

Do collect the acknowledgement receipt once you hand over the product.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued support and trust.

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.

carrier job

Hi,

Thanks for writing in.

We always look forward to having talented people join the Flipkart family. Please click the link to check our current openings: http://fkrt.it/bqO7AuNN

We're sure you'll find something that interests you.

If you have any questions, please drop in a mail to [email protected].

Hope this helps.


No benefit for 'No cost EMI':


Hi Manoj,

Thanks for writing in.

We understand your concern about No Cost EMI plan for your 'Samsung Galaxy J6 (Black, 64 GB)' and we're sorry for the trouble you had to go through.

While we looked up your order we found that you've placed this order with 'Standard EMI' plan instead of 'No Cost EMI' plan. Hence, the interest is being charged accordingly from the bank as per the tenure.

For further clarification about EMI plan, you can contact your respective bank.

To know about eligible banks, EMI plans, interest charges and other related details, please click: https://www.flipkart.com/pages/payments 

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your

Invoice 48 hours:


Hi, 

Thanks for writing in.

We understand that you want invoice for your 'OD112643171486226000'.

We are sorry to let you know that we are unable to accommodate your request for the invoice at this moment as we are facing a technical error.

Please be assured that we'll look into this and get back to you with an update within 48 hours. 

Hope you'll understand.

How to merge the both account:

Hi Sunil,

Thanks for writing in.

We understand your concern that you want that merge the both account.

We would like to let you know that below are the steps for merge the both account.

*You can merge /update the accounts through self-serve 
*You can update their email id, phone number at any point of time through both app and web
*Go to My Account 
*Under Settings, go to Update Email/Mobile 
*Enter your new email ID/Phone number 
*Enter the verification code sent to new email id/phone number 
*Click on Save Changes

Note: Below are the changes that happen to customer account once account is merged

You can merge both the accounts even one is created through phone number and another one through email

Pickup center details:


Hi Santhosh,

Thanks for writing in.

We understand your concern about the delivery of your 'Mesha Men BLUE Sports Sandals'.

We are sorry for the trouble you had to go through.

We'd like to let you know that your product has reached the delivery hub and you can pickup the product within 05 working days from the date you are notified. Collecting yourself from the hub is just an alternate option to door delivery in case you are not sure of the timings when you are available.

Here are the Hub details:

Instakart Services Pvt. Ltd., # 137F, Scheme Road
Sourashtrapuram, Dindigul
DINDIGUL
TAMIL NADU, 624001

Hope this helps!










Here is the Flipkart customer care number: 1800 208 9898



We hope we were able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


Flipkart Extended Warranty
tag- vas related info- solved



Hi Karan,

Thanks for writing in.

We understand your concern that you are facing issues while buying Flipkart extended warranty and we are sorry for the trouble you had to through.

We would like to let you know that the Extended Warranty & Damage Protection Services are the services that can be bought along with products listed by some of the sellers on Flipkart website, app and Flipkart lite.  

Also, the policy can be purchased only with the purchase of the product. (you may not be able to purchase these services individually). 

However, these services are made available for selected sellers only, you can check the product page to see if it’s available on the product you’re interested in.

Here are some important Points for Flipkart extended warranty.

1. Extended Warranty/Damage Protection Policy will be delivered to you via email. These details will also be present in the My Orders section. 
2.Extended Warranty & Damage Protection policy will be linked to the Serial Number/IMEI number of the main product purchased. 
3. Damage Protection service can be purchased only for mobiles. The same is not available for Laptop/large appliances. 
4. Extended warranty is available for all 3 categories (Large appliances, mobiles, and laptops).
5. You can purchase only one 'Extended Warranty' and 'Damage Protection' service per product.
6. This service can not be purchased individually and will always need to be purchased along with a device/appliance.
7. Available only in select Pin-codes. 
8. Customers will have to contact the service provider for any kind of and service provider's decision will be final.
9. These services will be cancelled/returned(For refund) if parent product (Product Purchased along with service/ policy) is returned/cancelled. 
10. Flipkart Protect Extended Warranty cannot be cancelled individually before delivery (The entire order needs to be cancelled) Flipkart Protect Extended. 
11. Warranty can be returned within seller's replacement policy, provided you have not availed any services under the Flipkart Protect Extended Warranty term.

If you have any other concern, please write back to us we'll surely help you out.

We would like to thank you for understanding.

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.