Notes

shippedx
Hi,

Thanks for writing in.

We understand you would like to know that the product 'Provogue Slip on Sneakers For Men' size.

We would like to let you know that the product 'Provogue Slip on Sneakers For Men' size is 10.

Also, we would like to let you know that the product has been shipped and it will reach you on or before March 19, 2018.

You can check your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

We would like to thank you for your understanding







Tech visit
Hi,

Thanks for writing in.

We're writing to you about your return request '12101180679292047458' for your 'Voltas 1.5 Ton 5 Star BEE Rating 2018 Window AC - White'.

We'd like to confirm that a technician from the service provider 'Jeeves' will visit you at the below address by March 19, 2018 to help you with your concern.

Address:

Belarhi moresaray darigaon
Beda Sasaram Bihar 821113
Sasaram
Bihar,821113
Ph: 8809619376


Please back up any data on the device before the technician commences the troubleshooting.

We would like to thank you for your support.



defferd cash back offer

Hi,

Thanks for writing in.

We understand your concern about Cashback on Citi bank 10%offer for your order 'OD113091014620648000' for the product 'Redmi Note 5 Pro (Black, 64 GB)' and sorry for the trouble you had to go through.

We did like to let you know that cashback amount of Rs.1500/- will be credited to your account by 12-Nov-2018

For further assistance please write back to us and we will surely help you out.

We would like to thank you for your understanding.


Neft failed
Hi,

Thanks for writing in.

We understand your concern about the refund of the product and sorry for the trouble you had to go through.

We would like to inform you that on checking our records we see that the refund for the product has been failed due to incomplete NEFT details provided.

However, the seller will need a few details so that they can refund the amount to your bank account as requested by you.

1. Account Holder's Name (should be the same as registered for the order) -
2. Bank Name and Branch –
3. Account Number -
4. IFSC –

Once you write back to us with these details, a refund will be initiated to your account. You'll receive another email & SMS with more details as soon as it's done.

We request you to revert with the details within the next 72 hours so that we can assist you further.

We hope to hear from you soon.


We request you to get back to us within next 72 hours.

screenshot

Hi,

Thanks for writing in.

   We understand your concern about your order 'OD113074462100028000' for 'JBL Flip II (New Black Edition) 10 W Portable Bluetooth Speaker'.

We are sorry for the trouble you had to go through and please write back to us within 72 hours with the screenshots of the product.

We would like to thank you for your understanding.

Screenshot not attached

Hi Abhishek,

Thanks for writing in. 

We understand your concern about your order '' for 'Littles baby wipes'.

We would like to let you know that we didn't find any screenshot with this email. However, we request you to attach the related screenshot with this email so that we can help you with the same.

Please get back to us within 72 hours, so that we can assist you further. 

Hope to hear from you soon. 


Elaborate

Hi,

Thanks for writing in.

We are unable to understand your concern.

We request you to elaborate your issue, so that we can help you out in the best possible way.

Please get back to us within 72 hours, so that we can assist you further.

Hope to hear from you soon.


Pickup not updated

Hi Nimmi,

Thanks for writing in.

We understand you concern about the order 'OD111397651680812000' for the product 'ZEE DRUGS fairness cream fairness cream' and sorry for the trouble you had to go through.

However, we would like to tell you that the seller has initiated a refund but the return for refund is on as the courier service partner has not updated the pickup status. But don't worry, they will hardly take 24 hours to update the status.

The amount of Rs.264/- for your order will be credited to your bank account within 03 business days, as per standard banking procedures.

We look forward to your continued trust and support.




Wait refund

Hi Ajit, 

Thanks for writing in. 

We are sorry to hear that you received a product ''Kraasa Colored Sneakers For Men'' of unexpected size

 As specified by you, a return request has been created for the order and a refund of Rs. 449/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.   

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures. 

Please keep the item along with the original product box, accessories and tags ready for pickup by August 25, 2018 as the Wishmaster from Ecom Express will not be able to complete the pickup in case any item is missing.  
Also, remember to collect the acknowledgement receipt once you hand over the product. 

We would like to thank you for your continued trust and support.

Imps refund


Hi,

Thanks for writing in.

We understand your concern about the order 'OD111241130307261000' for the product 'Clymb Flip Flops' and sorry for the trouble you had to go through.

We'd like to let you know that the seller has refunded Rs.228/- to your Bank account on February 10, 2018 for your order with IMPS RRN number: 804122721232. This amount will be credited to your account in 6 business days business days.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Hope this helps.

Phonepe refund

Hi Saswati,

Thanks for writing in.

We understand your concern about you want to know about PhonePe to Bank account.

As requested, the refund amount of Rs.539 has been transferred from your PhonePe wallet to your bank account.

This amount will be credited to your account by February 05, 2018, as per standard banking procedures. In case you do not receive the refund in the time frame mentioned, please let us know and we’ll help you out.

In future, you can use the ‘WITHDRAW’ option under 'PhonePe Wallet' to transfer the amount available to your bank account.

Wallet withdrawal steps from Flipkart website/App:
1.Go to ‘My Wallet’ and click on ‘Withdraw’
2.Customers will be prompted to log in to PhonePe
3.PhonePe wallet balance details will be displayed
4.Choose the bank account to which the amount has to be transferred (To transfer to an account that's not linked, click on ‘add an account’ and enter the details)
5.Once the bank account is chosen, click on ‘Withdraw’, the amount will be credited to the selected bank account instantly

Hope this helps.




payment failed

Hi,

Thanks for writing in.

We understand your concern about payment.

We are sorry to know that your order didn't go through as the seller has not received the payment due to a system error.

In the unlikely event of the amount being debited from your account, it will be reversed within 08 business days, as per standard banking procedures from the date of the transaction.

We would like to let you know that your order has not been approved it is only create mode.

Hope this helps.



Special date
Hi Sujin Sam,

Thanks for writing in.

We understand that you'd like your order delivered at a specific April 02, 2018. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

We would like to let you know that the product 'Puma Basket City DP Sneakers For Men' has been shipped and it will reach you on or before April 01, 2018.

You can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.







Toa in giftcard

Hi,

Thanks for writing in.

We understand your concern about courier charges amount of the order 'OD212088834622921000' for the product 'Thomson LED Smart TV B9 102cm (40)' and sorry for the trouble you had to go through.

To set this right the seller can provide a token of apology of Rs.1686/- for the courier charges amount to the Gift Card section of your Flipkart wallet.

This amount can be used to shop from a wide range of sellers available on Flipkart.

We request you to kindly get back to us with the TOA confirmation within 72 hours so that we can assist you further.

Hope you will understand.


Not aware of cancellation



Hi,

Thanks for writing in.

We under stand your concern about your order 'OD113048848010905000' for 'Image Nova Nht 1045W Cordless Trimmer for Men - 30 minutes run time'.

We’re sorry to let you know that your order was cancelled by the courier partner as the address provided by you while placing the order was incomplete.  

If you’d still like to buy the item, you can place a new order with your complete address. Please note that this includes the name, contact number, pincode, locality with area and street, the city/district/town, state and landmark if any.

We would like to thank you for your patience and understanding.


Priority

Hi Nilesh,

Thanks for writing in.

While we understand you’re keen on receiving your order, we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order. You can be sure that the seller will do their best so your order 'OD113103167984348000' reaches you on or before August 20, 2018. 

You can expect more updates once the seller ships it and you can check your order status here: 

http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates.  

We would like to thank you for your understanding.

Activate account

Hi, 

Thanks for writing in.

We understand your concern about reactivation of your account, you can do these following steps:

-Account reactivation can be done by yourself
-You need to login with registered email id or mobile number and password combination used prior to deactivation 
-Your account will be reactivated and all default settings will be applied 
-If the 'Password' is forgotten:
- You need to enter the registered emailed/phone no 
-Click on forgot the password -
-You will receive an OTP by email or phone no 
-Enter OTP and create a new password
-Click on re-activate tab

Also, I’m sorry to let you know that you are unable to purchase  for ''Redmi Note 5'' as the seller they can only fulfill orders for a limited quantity of this item. This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart. 

Hope you understand.

A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


Alternate no.


Hi Vivek,

Thanks for writing in.

While we understand that you would like to change the mobile number for your order 'OD113094687709335000', we're sorry to let you know that the seller will not be able to fulfill your request as your order has already been shipped.  

We would like to let you know that your registered mobile number has not changed at this time.

However, Your alternate number has been updated in your order. If your register number is not reachable. In this condition, Wishmaster contact you on your alternate mobile number.

Also, We would like to let you know that your product has been shipped and it will reach you on or before August 18, 2018.

You can check your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates.

Hope this helps.

We hope we were able to help you with concern today.
A short survey will be sent to your registered email address to get your feedback on our conversation.






DEBIT CARD- that you're not getting EMI on your Debit Card option for shopping on Flipkart.

Hi,

Thanks for writing in.

We understand your concern that you want to know details about the Debit Card EMI payment mode.

We would like to let you know that you can send an SMS 'DCEMI' to 57575 to check your eligibility for Debit Card EMI.

If you are eligible you will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart. Explore now! *T&C apply.

If you are not eligible will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank. 

Here is some additional information about the EMI on Debit Card:

1. Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI/ICICI banks.
2. Interest rate and tenure differs from bank to bank.
3. You can buy only one product at a time, however number of units for a single product may vary based on banks.
4. There are no processing fee or additional charges.
5. You need NOT pay any down payment amount to avail this offer.
6. EMI plans cannot be changed once an order is placed.
7. The minimum transaction amount to avail this offer differs from bank to bank.
8. The maximum transaction amount to avail this offer will vary for each user depending on credit availability.

If you have any other concern, please write back to us we'll surely help you out.

Happy shopping!

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.     

Gstin (Tag- need adtnl info-solved)

Hi<_customer name_>,

We’re sorry to let you know that we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN. However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that our customers like you can benefit from it.

While we do not yet have an exact timeframe as to when you can use this, we wish to let you know that we’re taking it up as a priority. Please visit our website, app, or mobile site frequently for updates.

Hope this helps.
We hope we were able to help you with concern today.
A short survey will be sent to your registered email address to get your feedback on our conversation.