Notes

As I can check, this order was delivered to your address on

Shall I add the refund in your Amazon account gift card balance so you get the refund in 24 hours maximum?


Have you checked the area around your place or with neighbors or a building manager to see if it was delivered to them?




As the order is delivered but you've not received it.



In this case, I will make an exception for you as your happiness is everything for us.



I will create a free replacement for you with the fastest delivery so you get this item as soon as possible.



I will issue a full refund as an exception, so that you can place the order again.



I will add 5 GBP in your Amazon account as promo credit, you can use it as a discount on your next order with us.





How does that sound?



I will extend your prime membership for a month free.







Just to confirm, is this happening for the first time or it has happened before?











CSBA




Let me check the details, so I come up with the best solutions for you.


As I can check, this item is sold and fulfilled by third party seller on our website.

Seller use their own carrier to deliver the orders.

I apologies on behalf of seller.



Have you contacted the seller?



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OK, then it may have been mismarked as delivered when it’s still on the way.

It should arrive soon. If it doesn’t show up by

tomorrow, come back to find out next steps.



I will extend your prime membership for one month free.




I will transfer this chat to the concern department who can help you with this issue.

Please wait while I do that for you.





Hi Adam! Good afternoon! Hope you're doing well.Sun, Aug 19, 08:12:16 p.m.

By the way how may I help you this afternoon?




INTERNATIONAL ORDER




Upon checking the details, I see that this items are international orders and also sent through non-trackable tracking idTue, Aug 21, 08:32:09 p.m.

I am unable to track this orders as of nowTue, Aug 21, 08:32:21 p.m.

However, sometimes the reason for delay in international orders is as they might be stuck in custom clearance processTue, Aug 21, 08:32:59 p.m.

So they are delayed

As an online retailer, we rely heavily on the carrier to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.Tue, Aug 21, 08:39:13 p.m.

I have escalated this issue to the carrier department as to know where this parcels are and also I have contacted the carrier and ask them to deliver the parcel at earliest, as this is an international orders we ask you to wait till 5 September as before that we cannot create replacement or refundTue, Aug 21, 08:40:29 p.m.

I hope you understand ?