Notes

CUSTOMER TEMPLATE:-

Name: Time:

Customer concern:

Solution:


Name: Time:
Customer concern:
Spoke to rider:
Spoke to vendor:
Solution:


VENDER TEMPLATE:-

This is to inform that order id: has been canceled due to Foodpanda delivery issue. You will get the payment for this order.
For more information, please contact 1860-121-3663.

Script For Outcall To Customer:- “ My Name is “ Real Name “, I am calling from Food Panda, as you were chatting with my colleague and your chat got disconnected, so I am here to help you with resolution of the issue you shared with my colleague”

SCRIPTS:-

We are very sorry to inform that this order could not be fulfilled due to some delivery issues, we are taking measures to correct this immediately.
I again are very apologetic about this rare unpleasant incident .

Sorry Sir, I tried multiple times to contact delivery boy and could not get hold of him , we again are very apologetic about it

We are very sorry to inform that this order could not be fulfilled due to some operational issues , we are taking measures to correct this immediately.
we again are very apologetic about this rare unpleasant incident .

We are sorry to know that you had a troublesome experience with food panda meals. We ensure that such incidents won't be repeated in near future. We are working to make the services better every day and avoid any recurrence in future. We are looking for your cooperation in this.

(If voucher is used)
We are very sorry to inform that this order could not be fulfilled due to some operational issues , we are taking measures to correct this immediately.
I have released your offer voucher for Re-use and the amount paid,please try to place the order again ! we again are very apologetic about this rare unpleasant incident .

We are so sorry to inform you that due to overwhelming response and very high demand the vendor could not fulfill this order hence its canceled as we did not want to make you wait for a long time ! This is a very rare incident and we are very apologetic about it.

Sir,we are here on the chat support we do not make calls to the customer.really apologize for it.

If you agree, I have raised order cancellation request and initiating refund request.

REFUND:-

You will receive a confirmatory email about the refund within 1 working day and the money will be credited to your respective account within 7-10 working days.

I just checked that the refund was raised from our end on XXX if the amount is not credited yet, I would request you to share the bank/wallet statement of your account at [email protected] so that we could get this resolved.

I apologize, As per process refund credited with in 7 to 10 working days in your source account.

IF CUST TAKE 5 TIMES REFUND IN 1 MONTH:-
I apologize for the inconvenience caused. Please mark a mail to [email protected]

53 CASE WITHIN 15 MINUTES:-
We apologize for this delay, one of our team member is currently working on your order and coordinating with the restaurant. You will receive the order confirmation once the restaurant accepts your order.

VOUCHER BLACKLISTED:-
We regret the inconvenience you may be facing ! however our systems have detected unfair voucher-use activities related to your phone number / email or device . We request you to please place your order with out using voucher as of now.

RIDER HELPLINE:-
We have a dedicated team who will assist you on your query related to the riders. Please give a call on 08046107209 and our rider help desk team will assist you on the same. Your association is valued.