Notes

Hi,

Thanks for writing in.

We understand your concern about 'Buy With Exchange'.

We are sorry for the trouble you had to go through.

We would like to let you know that But with Exchange offer is available on selected products and also decided by the sellers and you can check it on product page of product which you would like to buy.

If you have purchased Buy Back Guarantee with your product from Flipkart, you will be able to redeem the Buyback Guarantee value for your phone as a discount against the purchase of another smartphone on Flipkart sold by select sellers. The price of the new phone must be higher than the Buyback Guarantee amount.

You can avail this by clicking on ‘Claim Buyback’ on the app/website from the product page. Your old phone should fulfil the checks performed during pickup. Please view the terms and conditions here (https://www.flipkart.com/pages/buyback-guarantee-tnc)

However, these are the checks that will be performed by the wishmaster at the time of pickup:

Brand and model of the old device should match with the original device purchased on Flipkart with the Buyback Guarantee policy
The IMEI number of the old device should match with the original device purchased on Flipkart with the Buyback Guarantee Policy.
The phone should switch on and should be in the ON mode for a minimum of 30 seconds without being connected to a charger
Phone screen and the body of the phone should not be damaged or broken. Products with the following issues will not be picked up:
Dead pixels, spots, lines or static on any part of the screen/display
Cracks on the screen or light emitting from the side of the screen
Cracks on the panel, dents in the body, swollen handsets and devices with missing buttons missing
Devices with damaged charging port.
Original box, charger, headphones and accessories to be returned are in good condition
Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc. need to be deactivated).
In case of Apple phones, iCloud account should be dis-associated/unlocked from the phone

If you have further query write back to us we will surely help you out.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Hope you will understand.