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I'm sorry to learn that your order #026-5686665-1717154 has been dispatched yet and the it was listed as to be deliver in 1-2 days.
I've checked the item on our website and can see that the availability status for PlayStation 4 Pro (1TB) Console with Red Dead Redemption 2 Bundle is currently listed as "Due in stock November 28".
In this situation, I would humbly request you to please wait till November 28, and your order will be deliver to you on priority without any further delay.
I understand the inconvenience this situation has caused and on this occasion, I'd like to give you £20.00 promotional credit as a goodwill gesture, for use towards your next Amazon.co.uk order.
Please note that this will only be visible when you place an order, it wont appear in the "Gift cards" section of Your Account.
Promotional credit must be redeemed at our website, towards the purchase of products sold and fulfilled by Amazon. Promotional credit can't be used to purchase Amazon.co.uk Gift Cards, items sold by third party Sellers including Warehouse Deals, products sold and distributed by Audible, against Kindle books, delivery costs, or against gift wrapping costs.
When paying for an order with promotional credit you will have to add the relevant item(s) to your Shopping Basket and complete your order via checkout. If you use our 1-Click ordering method, any promotional credit might not apply to your order.
When you place a qualifying order, you'll be able to see that the value of your promotional credit has been deducted from the total cost. Any unused funds will be retained in your account to be used at a later date.
You are truly one of our most loyal customers. It’s always been a pleasure to serve you. This usually doesn’t happen. I hope you'll consider this an isolated incident and give us another chance in the future.I request you to please give us a chance to serve you better.
If we can help further with this or anything else, please don't hesitate to get in touch again:
https://www.amazon.co.uk/contact-us
I hope this helps. We look forward to seeing you again soon.
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