Notes

Thank you for contacting us at Amazon.co.uk.

Firstly, Please accept my sincere apology for the inconvenience caused you by this situation.

I'm sorry to learn that you haven't received your order #[ORDER ID] - it should be with you by now. It may have been lost during delivery. I know it must be disappointing for you.

Please don't worry, we are here to help you.



As a representative of Amazon.co.uk, I want to assure you that we value our customers' trust above all else. It's the foundation on which our company was built. Please know that we'll continue working hard to ensure that you receive accurate service to your satisfaction, and to minimize the chances of anything like this occurring again.

Your understanding in this matter is highly appreciated.

We look forward to serve you again soon.



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If there is still something that I missed to mention or I could still do to assist you with this issue, please let me know. I would love to always hear from you.


If you still face any difficulty in returning the item please let us know by replying to this email and we will be happy to help you further.





Hello,

Thank you for contacting us at Amazon.co.uk.

From your email, I understand your concern about order #026-0083004-3600344 that you have not received your parcel until now and tracking is saying that it has been delivered. I know it must be disappointing for you.

It might be possible that it has been mistakenly delivered to a different address. It should not have happened.

As you may know, being an online retailer we are heavily rely on our carriers and any events beyond our control such as this reflects badly on us. Firstly, on behalf of our carrier team, I extend my sincere apologies for the inconvenience caused.

Please don't worry, we take full responsibility of our items from start to finish if they become lost during delivery.

Normally, in this situation, I'd create a replacement order for the same item right away, to be sent to you as soon as possible at no additional charge.

However, your order #026-0144556-2194725 was sold by "TechnoFuture" and labelled ‘Fulfilled by Amazon’. Fulfilled by Amazon items are generally sold by third-party Sellers but stored in an Amazon Fulfilment Centre and sent to you from there. Because the Seller's inventory is constantly changing, we can't replace any item sold by them that is Fulfilled by Amazon.

To serve you best, I've requested a full refund of £25.00. Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

When the refund is completed, we'll send you an e-mail letting you know the date, amount and payment details. You can view completed refunds in Your Orders, https://www.amazon.co.uk/your-orders, by selecting "Order Details".

I'd like to apologise for this and to help make up for the inconvenience, I have now added GBP 5.00 Gift Certificate to your Gift card balance. This amount will be added to your Gift Card balance in 1 business day.

When you place your next order, on the payment section of our online order form, you should see that the Gift Card funds have been automatically applied to your order.

As a representative of Amazon.co.uk, I want to assure you that as our valued customer, your satisfaction is our top priority and be assured that your future order would better reflect our commitment to your satisfaction.

Your understanding in this matter is highly appreciated.

We look forward to serve you again soon.



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Please don't worry, we take full responsibility of our items from start to finish if they become lost during delivery.

To serve you best, I've placed a new order #204-1077585-4822743 for the same item to be sent to the same delivery address:

Deborah Loftus
73 Keswick Road
SOLIHULL, W Midlands
B92 7PL
United Kingdom

We'll send it to you as soon as possible at no additional charge.

The estimated delivery date for your replacement order is Friday, 19 October 2018.

To see the order details of the replacement order, please visit Your Account at the top of any page on our website or use the following link:

https://www.amazon.co.uk/youraccount/

If you do not want this replacement order please cancel the order and let us know by replying to this email and we will issue a full refund.




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Hello,

Thank you for contacting us at Amazon.co.uk.

I am sorry to learn about the issues you have had by this situation.

To ensure a quick resolution, I have now forwarded your issue to our relevant department and they will get in touch with you via phone within 24-48 hours.

Your understanding in this matter is highly appreciated.

We look forward to serve you again soon.



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In this situation, I would like to offer you a free fastest delivery for the same item. You just need to place the order again and let us know the order number by replying to this email and we will be happy to waive off the delivery charged for the same. Please make sure that item must be sold or fulfilled by Amazon.



If you want to reorder the item, you can find it by going through the following link:

https://www.amazon.co.uk/dp/B07D6MWWT9.



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I'd like to apologise for this and to help make up for the inconvenience, I've extended your Amazon Prime membership by 30 days. You can review your renewal details in the Manage Prime Membership section of your Amazon.co.uk account. The membership will now renew on Monday, 26 November 2018.



As your original order was placed using our FREE Delivery method, I've upgraded your replacement to Standard Delivery to make sure you get it as soon as possible, at no extra charge to you.



As the item isn't in stock at the moment, we can't send it straight away. As soon as new stock arrives, we'll send your item to you. If you'd prefer to cancel the replacement order and receive a refund, let us know by replying to this e-mail.



Normally, in this situation, I'd create a replacement order for the same item right away, to be sent to you as soon as possible at no additional charge.

Your order #[ORDER ID] was sold and dispatched by [SELLER NICKNAME].

As Amazon don't own this stock, we have no option in our system to issue a replacement for the same. I hope you understand my limitations in this regards.


To try to make up for the trouble, I've requested a refund for the delivery charge to your payment card in the amount of £6.09. Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.

We're only able to issue refunds in Pounds Sterling. This refund amount is the Sterling equivalent of the amount you were charged in RON.