Notes

If you prefer full refund instead of replacement, please let us know by replying to this email ([email protected]). We will assist you accordingly.

Hello,

Thank you for contacting Amazon.co.uk customer service.

My name is Taiyab. I've picked up your e-mail today and I'll do my very best to help you with your query.

I am sorry to learn about problem you have faced till now regarding this order : "0000000000".

You can reorder this Amazon fulfilled item with fastest shipping method and we will refund you delivery charges. Let us know your new order at [email protected].

This is certainly not the kind of service that we want our valued customers to be experienced with. Whenever a situation happens like this, it may create a negative impact on us. I apologise for the inconvenience this has caused you.

Please be assured, your hard earned money is never lost with us, Seller will assist you with best possible resolution. If seller will not assist, please let us know at [email protected], we will take further action.

=============================

Hello 00000,

Thank you for contacting Amazon.co.uk customer service.

My name is Taiyab. I've picked up your e-mail today and I'll do my very best to help you with your query.

I'm sorry to learn that your order #000000000 didn't arrive as scheduled. Since there is no recent tracking update, I assume this as lost in transit and will investigate for this. I can see you have already waited too long for this item, so I will not ask you to wait till investigation results.

I'm sorry to learn that your order #000000000 didn't arrive although tracking shows delivered. We trust you, I assume this as lost in transit and will investigate for this. I can see you have already waited too long for this item, so I will not ask you to wait till investigation results.

We can replace items, if sold directly by Amazon.co.uk. In this case your order was sold by Seller "0000000" and is listed as ‘Fulfilled by Amazon’. These items are owned by third-party Sellers who store their stock in our Amazon Fulfilment Centres, and allow Amazon to deliver their products to you. As Amazon don't own this stock, a return in exchange for a refund is the best option we have to resolve this issue for you. We appreciate you may have preferred a replacement and apologise that this isn't possible in this situation.

Please understand even if I try our system does not allow this, I hope you can understand my limitation in this regard.

If you'd still like this item and would like to re-order it, you can find it by visiting the following link:

00000000000000000000

I've requested a refund for £00000, This will go through within the next 5- 7 business days and will appear as a credit on your billing statement.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (https://www.amazon.co.uk/your-account). Completed refunds will appear at the bottom of an individual order summary page.

I'm very sorry that we weren't able to meet your expectations this time around. I hope that you will allow us another opportunity to assist you in the future.

As a representative of Amazon.co.uk, I want to assure you that as our valued customer, your satisfaction is our top priority and be assured that your future order would better reflect our commitment to your satisfaction.

We look forward to seeing you again soon.

--------------------


Hello,



Thank you for contacting Amazon.co.uk customer service.


My name is Taiyab. I've picked up your e-mail today and I'll do my very best to help you with your query.

I understand you'd like to create a new password. You can update your password through the Your Account link in the top right corner of our pages or by clicking on this link



- http://www.amazon.co.uk/youraccount. Click "Login & security", and click the edit option under the password heading. Enter your current and new password and save your changes.



In order to assist you better, I have arranged a callback from my side.



Tips on choosing a strong password can be found at the following Help page:



https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201909100



You can also visit our help page on how to reset your password here:



http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201168590



If you've already attempted to update your password through the Your Account link and you still can’t access your account, please contact us by clicking on the 'Forgot Password' option at the following link:



https://www.amazon.co.uk/contactus