Notes

Hi ! How can I help you with ""?

Checking the details, I can see that the item is sold by third party seller and fulfilled by Amazon, so replacement would not be possible for the same.
However, I can issue a full refund on returning of the item.

As you are a valuable customer to us and as one time exception, you need not have to go through the hassle of returning the item to us.
You can keep the item or donate or dispose off as per your convenience.

I'm creating a prepaid return label via RoyalMail and related details will be sent to you via email.
You can drop off the item to the nearest post office as per your convenience.

I'm creating a prepaid return label via Hermes and related details will be sent to your email.
The item will be picked up within 24 hours.

Checking the details, I can see that the item is sold and fulfilled by third party seller.
In this case we have two options of either, contacting the seller and requesting them to deliver your parcel as soon as possible or to file a claim against the seller for full refund of your item.
Let me know how you would like to proceed?
I’ve contacted the seller from our end and have requested him to share the refund information as soon as possible. The maximum I’d request you to wait for a response is 2-3 business days.
If the Seller doesn't provide a satisfactory response to your query, or if they don't respond within 3 business days, please contact us and we’ll help you file an A-Z guarantee claim. I assure you, your money is safe with Amazon.

Sure!
I'm contacting the seller right away and will request them to deliver the parcel on priority and as soon as possible.
Do not worry at all.
I would request you to please wait for two business days maximum till seller respond via email.
If seller fails to respond, we will file a claim against the seller for full refund.

Checking the details, I can see that the item is sold and fulfilled by third party seller.
In this case, I'm contacting the seller right away and will request them to cancel the item as soon as possible.
Also, to send you an email confirmation as well for the cancellation of the item.
As soon the item will be cancelled, money will be reflected back into your account soon.

Sometimes, the carrier miss marks the items as being delivered.
In such cases, we request customers to wait for 24-48 hours for the same.
However, if you wish not to wait I can proceed with full refund or replacement.


I'm contacting the carrier right away and will request them to investigate and locate the parcel at the earliest.
I would request you to please wait maximum 24 hours till investigation gets completed.
You will be notified via email once the investigation gets completed.


If I relate to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens.
However, we never want our valuable customer to face such inconvenience as customer's happiness is our first priority.
If I would be at your place, I would have felt the same.

You are being transferred to a team that can best help with your issue.


To assist you further, I need to arrange a call back from the relevant team.
Please help me with your contact number.


I would request you to please wait as this date is the deadline for the carrier to deliver your parcel.
If the carrier fails to do so, we will proceed further with full refund or replacement whatever will be possible.

I hope you give us another chance to assist you better in future.

I sincerely apologize for the inconvenience caused to you.
Do not worry. I will be more than happy to help you with the issue.

Allow me a moment to check the previous conversation so that I can provide you best details.

You're welcome!
Hope your issue has been resolved?

Should you need anything else, feel free to reach back out.


It was a pleasure chatting with you.
Thank you for using our Message Us service.
Goodbye for now, cheers!


Thank you for using our Message Us service, and we hope to hear from you again!
Goodbye!


Perfect!
Is there anything else I can help you with for today ?

Being an on-line company, we rely on our carriers to deliver the items and I know they have led us down this time.

How would you like to return the item ?
Options- RoyalMail Label less drop off, Royalmail drop or Hermes pickup ?

https://www.royalmail.com/delivery-and-collection-office-finder/

To sum up with this, I'm extending your prime membership for a month.
I would really appreciate if you could accept this as an apology.

I'm contacting the fulfillment center right away and will request them to speed up the dispatching process.
As soon the item gets dispatched, you will receive an email confirmation with the estimated delivery date as well.


We do our best to ensure that all orders are delivered by the date provided when you place your order, but occasionally an order may be late as a result of circumstances beyond our control.

Prime is not always the next day delivery, however, it is the fastest an item can be delivered at your address.
It depends upon the item's eligibility and the address as well where the item has to be delivered.

I would like to inform you that we only charge for the items when the items gets dispatched from our end.
Before that, the amount is reserved in your account only and if the items are cancelled before dispatching, the amount reflects back into your account depending upon your bank's policies.

Sometimes it happens that the products you ordered is not available at your nearest fulfillment centers which needed to be arranged from another fulfillment centers.
It gets delayed for the same.


Replacement :

We are creating a free replacement for the item right away and also selecting the fastest delivery method to deliver your product with no extra cost.
Great news!
Free replacement has been created and related details will be sent to you via email.


Refund :

We are processing a full refund for you right away.

It will be credited into your account within 5-7 business days maximum depending upon your bank's policies.

Full refund has been initiated from our end right away.
It will soon be reflected in your account.