Notes
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How may I help you today?
I am so sorry for this.
I'm sorry to hear that your order isn't with you yet.
Please do not worry. I'll be more than happy to assist you and see what option I have here for you.
Allow me a minute to check this for you.
Thanks for waiting. Appreciate your patience.
I have checked the details for you.
Could you please confirm me if you wish to have the refund in the payment card or the gift card?
Thank you for confirming.
Let me arrange this for you as per your wish.
I have successfully arranged the full refund for you.
I have successfully created the replacement for you.
I'd like to apologise for this and to help make up for the inconvenience, I'm extending your Amazon Prime membership by 1 month for free.
You are welcome.
Hope I was able to resolve your issue?
You are welcome.
Can I help you with anything more today?
Thank you for using our Message Us service.
Have a great day, take care!
Goodbye for now, cheers!
DNR:
I'm sorry to hear that you still haven’t received your order, even though the tracking says it’s been delivered.
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