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Hi XXXX,

Thanks for writing in.

We understand your concern about the refund status of your order 'XXXXXXX'. We are sorry for the trouble you had to go through.

We would like to let you know that the seller has processed your return request and the seller has refunded Rs. XXXX/- on October XX, 2018. This will be credited to your Bank account on October XX, 2018 respectively.

If you do not receive the refund by this time, you can contact your Bank customer care using the refund reference number XXXXX. If they are unable to help, you may raise a dispute with the Bank grievance department and they will surely help you out.

If you still find any issue, please feel free to write back to us. We will definitely help you.

Hope this helps.
     
 
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