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Thanks for writing in.
We understand your concern that you want to purchase the mobile in exchange offer with BuyBack Guarantee.
We are sorry for trouble you had to go through.
We'd like to let you know that the Flipkart 'Buyback Guarantee' will offer customers a minimum assured value when exchanging their phones bought on Flipkart. This policy will ensure that customers get the best exchange value for their old products along with guaranteed future buyback price. The buyback price will always be higher than the regular exchange value.
Some important points to be noted:
-The guaranteed buyback amount is available on products listed by selected sellers where the value of the product will be higher than the BuyBack discount and the new product should be available on Flipkart under exchange offer
-The BuyBack amount is valid on products in working condition
-The product should be in working condition with the screen intact
-Customers can choose to exchange the product even after the 'BuyBack' policy period expires, however, BuyBack price will not be applicable. The product can still be exchanged on Flipkart at the product exchange price available at that point
However, the redemption option will be visible on applicable product's page from the beginning of 6th month (154th day from the delivery date).
Also, the applicable tenure for the policy is 6-8, 9-12 months from the date of delivery, each tenure will have a separate discount value.
If you have any further query feel free write back to us.
Hope you will understand.
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