Notes

Hi Kajal,

Thanks for writing in.

We understand that you are concerned about the authenticity of your 'OD113838040712335000' deliver to you and would like to assure you that sellers are mandated to list only genuine and brand new products on Flipkart. In case you'd like any product support after the return period, the invoice provided can be used to claim warranty across the brand's authorised service centres within the warranty period and beyond.

We're happy to let you know that the seller has shipped the item(s) and it will be on its way to you soon. The shipment will get delivered by November 12, 2018.

You can check your order status here: http://fkrt.it/bqWLi~NN

If you still face any issue feel free and write back to us we will happy to assist you.

Hope this helps!


Hi,

Thanks for writing in.

We understand your concern about the refund of your order 'OD113612243429584000' for 'Asus ZenFone 5Z (Meteor Silver, 128 GB)'.

We're sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by November 13, 2018.

Hope this helps.


Hi Abhishek,

Thanks for writing in.

We understand your concern about the refund for your 'Metronaut MN-28-02- CR Watch - For Men' with order ID: OD113717520659083000.

We’d like to confirm that the seller has refunded Rs.501/- to your Bank account November 04, 2018 with the reference number: 830819197221. This amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:

1. Click https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’* in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’* in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’* in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you soon

If you still face any issue feel free and write back to us we will happy to assist you.

We would like to thank you for your patience and understanding.


Hi Anita,

Thanks for writing in.

We understand your concern about your order 'OD113836187159507000'.

We'd like to let you know that the number you have shared is same as mentioned on flipkart.

We're happy to let you know that the seller has shipped the 'ADS ALOE & VIT-C','Denver Hamilton and Imperial Deo Combo (Pack of 2) Deodorant Spray - For Men' and it will be on its way to you soon. The shipment will get delivered by November 13, 2018 and November 15, 2018.

You can check your order status here: http://fkrt.it/bqWLi~NN

If you still face any issue feel free and write back to us we will happy to assist you.

Hope this helps!

Hi Girija,

Thanks for writing in.

We understand your concern that you haven't received your order 'OD113612035332167000'.

We are sorry for the trouble you had to go through.

We see that the order status has been updated as 'Delivered' on October 18, 2018.

We are getting in touch with BlueDart to sort this out since they have confirmed that they have delivered your shipment with tracking ID: 69138988925.

We'll have them send us a copy of the delivery receipt with the receiver's signature and phone number.

In meantime we rquest you please confirmed from Relatives/Friend/Family/Security/Pg
owner.

If you’d like any further assistance, please get back to us and we’ll be happy to help.


Hope this helps.