Notes

Sorry for the issue. Do not worry, I am here to help you. Please allow me a minute to check.

Sorry to hear that you didn't receive your order. Do not worry, I am here to help you. Please allow me a minute to check.

You're Welcome. I hope I was able to resolve your issue?

cx idle for further assistance.

cx was typing, hence parked

Do you need any further assistance with same issue?

It might possible that the carrier didn't update the tracking. I don't want you to wait anymore. I am processing a full refund right now.

It might possible that the carrier mistakenly marked the item as delivered while it is still on the way. I would request you to wait for next 24-48 hours. If you'll not receive the item, We'll assist you further. Would that be fine?

I have checked and the item is still showing in transit. It might possible that item got damaged or lost in transit.

I would love to help you with a replacement but the item is sold by seller and we don't own the inventory of stock. I can initiate a full refund. You can return the item. You can keep or dispose the item received. Would that be fine?

It might possible that the carrier mistakenly delivered the item at wrong address. I don't want you to wait anymore. I am processing a full refund right now. Would that be fine?

Would that be fine to return the item via Royal Mail?

How would you like to return the item. Hermes Pickup or Royal Mail?

I have successfully processed the refund. You will receive an email with prepaid returns label. You can stick the label on the item and drop it to Royal Mail.

May I know the preferred refund method, Payment card or gift card account?

It have successfully processed the refund. It usually reflect in few hours in gift card account. However, 24 Hours is the maximum time. You can check the balance by below mentioned link.
https://www.amazon.co.uk/gp/css/gc/balance/

I have checked and you haven't been charged twice. It was just a payment request when you placed the order on ..... On ... when you cancelled the order. We cancelled the payment request. Your bank still hold the amount. The amount will be back in your account in next few days.

GBP 1,Do not worry, It was just to check and verify your payment card. When you place an order with us, or use a payment method for the first time, we contact your payment card’s issuing bank to approve the payment method. This is communicated via a £1.00 authorisation. It might appear as a pending charge on your statement but the £1.00 will become available again according to your bank's time line.

You're Welcome. Anything else I can help with?

It was pleasure assisting you. Message us should you need anything further.

It was pleasure assisting you. Thanks for contacting Amazon. Take care Goodbye.