Notes

As a token of apology, I am initiating GBP 5 promo in your account which will automatically redeemed on your next order sold and fulfilled by Amazon.
Does this resolves your concern?

As a token of apology, I will extend your Prime Membership for 30 days and you will not be charge for next 30 days as well.
Does this resolves your concern?

Would you like refund in gift card or your original payment method?
I've successfully processed full refund for this item and it will reflects in your original payment shortly.
You will also receive confirmation email for the same shortly.

Hello there,
I will be glad to help you with " ".
May I know the concern please?

As I have checked that this item is sold by seller and fulfilled by Amazon, You are welcome to return the item for a full refund.
As a exception, Would that be helpful if I initiate full refund for this item right away and you do not need to return the item as well?

I am really sorry for this as this item is marked as delivered and I understand that you have not received this item yet.
I am really sorry for the inconvenience caused to you.
I am really sorry for the issue with the item.
I will surely help you with this.

I have taken a feedback and our Team will look into this. Please be assure you will not face such issues further.

It's my please to assist you. Apart from this can I help you with anything else?

Thanks for contacting Message us Service. Have a nice time ahead!! Goodbye!!
Take care!! God Bless You Always!!

In this case, I have two options for you.
Replacement or Refund for this item right away.
Which is the best option for you?

Notes:
I understand your concern, will do my level best to help you in this.

Could you help me with either the name or order number of that item?

Just to confirm are we referring to the item" "?
Thanks for confirming.

********************DNR ***************

I understand you were unable to locate the parcel . However, it says delivered.

Sometimes the carrier mistakenly marked the item as delivered but still on the way to deliver for you.

If carrier has still the item it would be deliver for you

Would that be okay for you to wait ?

I have escalated it to my team. as we take these instances very seriously. As you have not got it yet. We believe and value our customers.

As I have forwarded it to my team. I am very positive you will get it till then.


*************DNR FBA******************

To sort it out right here. I will initiate refund from my end right now. How does that sound?


**********DNR Retail****************

To sort it out right here. I can either create free replacement of it for you or I can initiate refund.
May I know your which option is more suitable for you?


*************Returnless Refund*****************

I can see you have been a loyal customer of Amazon and do not want any hassle for you.

So, as an exception. I will refund you for it from my end.

As you received it in this condition, we believe and value our customers.

And you can keep, donate or dispose this off.

There is no need to return it.

How does that sound?

Hope that would bring smile on your face:)?


***********Returnless Replacement*************

I can see you have been a loyal customer of Amazon and do not want any hassle for you. As you received it in this condition, we believe and value our customers.

To sort it out right here as an exception. I will send you free replacement of it.

And you can keep, donate or dispose this off.

There is no need to return it.

How does that sound?

Hope that would bring smile on your face? :)


************Return delayed in Transit*************

I can see the item is somewhere in transit.

As you have returned it, we believe and value our customers. It might be somewhere in transit.

Generally, our team refunds to the customer once we get the item.

However, as you have been a loyal customer of Amazon.

I do not want to let you wait more for refund.

So, I will initiate refund from my end right now.

How does that sound?


************Refund for Return***********

I can see 30 days return window has expired already.

However, as you have been a loyal customer of Amazon.

So, to sort it out right here.

I will arrange refund for returning this one.

How does that sound?

Hope that would bring smile on your face:)?

Would that be fine for you to return it via post office?

I can see 30 days return window has expired already.

However, as you have been a loyal customer of Amazon.

So, to sort it out right here. Would you like to return it for a replacement or refund?

Would that be fine for you to return it via post office?

I have sent you prepaid return label on your registered email ID with us.

You can return it in next 7 days when you have time.

It would be hassle free experience.


******** 3P Seller ----- Contact seller and Claim********

I can see it is being delivered by a seller, may I know have you contacted the seller regarding it?

I have contacted the seller on your behalf.

Seller will get back to you for the same via email.

I would appreciate if you could provide 2 business days to the seller to look into it.

Would that be fine?

As you have not got these items yet. We believe and value our customers.

To help you in this. I can file A-Z claim against the seller for refund.

Shall I proceed for the claim?

When you purchase from a Marketplace Seller and make your payment via the Amazon.co.uk website, the condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

This claim will help you to get refund.

It has been done perfectly. I have filed claim against the seller .

You will get a confirmation email for the same shortly.

I can see your claim has been approved right here.

Refund has been initiated from our end.

You will get a confirmation email for the same shortly.

So, it has been resolved right here.


************** Promo of GBP 5 ****************

I can see as you have been a loyal customer of Amazon.I have something special for you.

I also have applied a promo of GBP 5 to your account from my end to make your customer experience great with me.

It will automatically applied on your next order once you place order for an item which will Sold and Fulfilled by Amazon.

How does that sound?

Hope that would bring smile on your face? :)

I can see as you have been a loyal customer of Amazon. I have something special for you.


********Holding***********

You are most welcome.
Customer's satisfaction is paramount to me.
Just a moment to proceed for it.


************Refund Initiated****************

Would you like to get refund in Amazon gift voucher/card or debit/credit card?

It has been done perfectly. I have initiated refund from my end right now. You will get a confirmation email shortly for the refund.

Funds will be reflected to your card in maximum 5-7 business days.

It is the maximum time, it might appear to your card even soon.

Refund will be added in your Amazon gift card/voucher balance in next 1 to 24 hours maximum.


**************Anything Else & Hope *********************

I hope the information provided by me helpful and your concern has been resolved perfectly?

Customer's satisfaction is paramount to me. I am happy to meet that goal on this chat for you.

Apart from it could I be of any further assistance?

I will be happy to help you in that too.

*************Ending YES***********

Thank you for giving me your time to assist you and contacting Amazon.

Pleasure assisting you take care of yourself . Have a great time with your family and friends.


**********Ending NO***************

You’re welcome. Thank you for using our Message Us service. Goodbye for now!

Thank you for using our Message Us service, and we hope to hear from you again! Goodbye!

Thank you for using our Message Us service. I am now closing this chat. If you have any more questions, please don’t hesitate to contact us again. Have a great day, take care!

Thanks for stopping by, it was pleasure interacting with you! Goodbye.

Difficult Customer - We appreciate your patience and understanding and hope to hear from you soon!

Thanks for contacting Amazon, it was pleasure interacting with you! Goodbye.


***********After Continue***********

Should you need anything else, feel free to reach back out.

It was my pleasure assisting you. Message us should you need anything further.


*************EMAIL*************

Hello,
I'm sorry to hear about [DESCRIBE/ ADDRESS ISSUE].
I've can confirm that a refund of £[AMOUNT] initiated right away.
When we've completed your refund, we’ll send you an e-mail letting you know the date, amount and payment details. Once your refund has been completed by us, please allow your bank between 5-7 business days to process it.
You can view completed refunds in Your Orders, https://www.amazon.co.uk/yourorders, by selecting "Order Details".
Please read our Help pages for additional information about returns and refunds:
https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201819090
I hope this helps. We look forward to seeing you again soon.