Notes

tracking show delivered ....DNR



Hello Lianne,

Greetings from Amazon !

My name is Simran and I've picked up your e-mail today and I'll do my best to help you with your query.

From your email, I understand that your parcel is not delivered with you but tracking shows delivered. Please accept my apologies for this situation.

I've requested a refund for £42.40, This will go through within the next 5- 7 business days and will appear as a credit on your billing statement.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (https://www.amazon.co.uk/your-account). Completed refunds will appear at the bottom of an individual order summary page.




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PRIme cancel


Hello Adrienne,

Greetings from Amazon !

My name is Simran, I'm part of the Amazon Customer Services team and I've picked up your e-mail today.​

I understand that you wish to cancel your Amazon Prime free trial membership.

I would like to inform you that when you have selected one day delivery method at the time of placing order#206-9550536-3959536. At that time your prime trial was started.

As requested, I've cancelled your Amazon Prime free trial membership. We're sorry to see you go but appreciate the time you've taken to try out the benefits of Amazon Prime.

Please be assured that you won't be charged for the membership fee.

You can change your mind and sign up for a Prime membership at any time by visiting our sign-up page:

https://www.amazon.co.uk/prime

For more information about Amazon Prime, including the Terms & Conditions, please visit our Help pages at:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200182130

Should you require any further information or assistance, please feel free to contact us and we will be happy to assist you.

I hope this helps



If you need any further assistance, please don't hesitate to contact us by replying to this email.​​

I hope this helps.




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Know About delivery status
Hello Tina,

Greetings from Amazon !

My name is Simran, I would be glad to assist you.

From your email, I understand that you want to know about your resent orders delivery.

I can see that your oeder#203-3433934-3265924 and order#203-9560202-0662738 is currently out for delivery with Amazon Logistics and we expect it to arrive before Wednesday, 14 November 2018.

I appreciate your patience regarding this matter.

If there is anything else we can do for you please let us know by replying to this e-mail, we would be glad to help you anytime. We work forward to resolve your concern with the best and at the earliest possible.

I hope this helps.

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Shipment lost

Hello Aaron,

Greetings from Amazon !

My name is Simran from Amazon customer team and I'll do my best to help you with your query.

I am sorry to learn that you haven’t received your order #206-6359180-6617146, it should have been with you by now.

I checked the tracking of the delayed order, however, there is no recent tracking available, which leads us to believe that the item has either been lost or stuck in transit.

I can see that you relied on us to deliver this order in time for you, and clearly we have let you down.Please accept our sincere apology for the inconvenience we have caused you.

To serve you better, I've placed a new order # 204-5816817-5559527 for the same item to be sent to the same delivery address.

We'll send it to you as soon as possible at no additional charge.

Your replacement order is scheduled for estimated delivery on Tuesday, 6 November 2018.

If it is too late or is no longer required, please reply to this e-mail, so that we can either cancel the replacement order, and issue a full refund, or contact the carriers to return the item, and then issue a full refund.

To see information about the replacement order including the estimated delivery date please visit Your Orders at the following link:

https://www.amazon.co.uk/gp/css/summary/edit.html?orderID=204-5816817-5559527

If you need any further assistance, please don't hesitate to contact us by replying to this email.​​

I hope this helps.