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The 'Queue' should be chosen as 'Support' and the Mailbox should be 'Myntra Support'. Click here for the screenshot.
1. Open an Incident
2. Click on 'Add - Response'.
3. Click on 'Search Knowledgebase' which can be found next to 'Smart Assistance'. Click here for the screenshot.
4. A pop up would appear. In the 'Access Level', check 'Select All' and in the 'Phrases/Similar Phrases/Exact Search', enter you search request. Eg. 'Help Text'. Click here for the screen shot.
5. The relevant articles would be displayed under the 'Answers' tab.
6. Click on 'Add as Text' and once the text gets added, click on 'Close'. Click here for the screenshot.
7. The Email template would get added as text onto the 'Response' editor fiel8. Select the Queue as 'Support' from the drop down menu and check if the mailbox is 'Myntra Support'.
9. Enter the order number in the required field.
** Click here to see the how the final help text must look like.
Note :
Enter the respective Subject Line.
Subject line will be available in every Help Text article. Copy the same and paste it in the 'Subject' field of the incident.
New State Code New State Name Description Corresponding
Deprecated StatesQ Queued Return with RMS and to be pushed to LMS RRQP (Return Request Pickup Queued)
RRQS (Return Request selfship Queued)
RFR Ready For Release Return with LMS and to be pushed to courier RRQP, RRQS
LPI Logistics Processing Initiated Return with courier RPI (Return Pickup Initiated),
RPI2 (Return Pickup Initiated second attempt)
RPI3,
RDU (Return Details Updated)
RPUQ2,
RPUQ3,
RPF2 (Return Pickup Failed 2nd updated)
RPF3
RL Received By Logistics Return received by courier/logistics RADC (Return Accepted at DC)
RJDC (Return Rejected at DC)
CPDC (CC Approved Returns at DC)
CFDC (CC Rejected Returns at DC)
RPU (Return Picked Up)
SHS Shipped to Seller Return out for delivery for seller -
DLS Delivered to Seller Return delivered to seller RPC
RRSH Ready to Re-Ship to Customer Return ready to be reshipped to customer RRRS
SHC Shipped to Customer Rejected return reshipped to customer RRS
DLC Delivered to Customer Reshipped return delivered to customer RSD
DEC Declined Return Declined RRJ
RRD(Return Declined)
RPF
L Lost Return lost by logistics -
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