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New Disposition category added as below. Use this category for all the cases where customer is unable to create return/exchange online. Capture the proper data in the data field.
Return/Exchange ->Pickup/Exchange/Serviceability/Policy -> Unable to create Return/Exchg on App
Account
I need help with my account (MyMyntra) Account Suspension/Closure
I need help with my account (MyMyntra) Blacklisted Account
I need help with my account (MyMyntra Enable/Disable Notification
I need help with my account (MyMyntra) Login Credential Issues
I want my Invoice Invoice Request
I want to know about App Referral Unaware of Terms & Conditions
Disputing Eligibility Criteria Myntra Error Did not meet eligibility criteria
App
I have a problem using your app, APP Crash/Latency Temporary Glitch Unable to migrate to phonepe
Throttling | Sale Traffic
Cancel
I want to cancel my order, Order cancellation Request Unable To Cancel Option unavailable in MyMyntra
Why was my order cancelled? , Vendor Failed to Supply
Pending Verification - COD Limit Technical Issue Loyalty Point/Wallet Usage Failure Last item QC Failed
Pending Verification - Fraud Order Duplicate Order RTO - Pincode Serviceability Order Lost
Delivery
I am not happy with the product delivered, Product Quality Wrong Product
I want Delivery at specific time, Scheduled/Quicker Delivery Not Available Faster Delivery Expectation
Where is my Order?, Delayed Delivery Promised Date Extended - 1 Promised Date Extended - 2 Invalid Tracking Details Multiple Shipments Delay in Shipping Missing component Customer Awareness | Anxiety
Incorrectly Marked Delivered RTO Extra Item Delivered
Order
Unable to place order, Items out of stock due to sale rush Technical Failure RTO Abuse Impact
Pin code Serviceability
I want to modify my order (ph/addr etc), Change Requested Order Not In WIP
What are my delivery / payment options?, COD availability SDD/NDD/TnB availability Prepaid/EMI availability Explained Myntra Credits POS availability
Refund
Return - refund pending, Requested Bank details Picked up return id declined Picked up QC pending/Status not updated QC Pass - Refund not processed RETURN PPS LOGS - NO LOGS
Bank details updated in the task WH/DC status update pending Disputing-Refund/Bank ref#/UTR
Refunded-TAT Provided Refunded-Shared Bank ref# Refunded-ARN/UTR task raised
Return/Exchange
How do I return/exchange this item?, Defective Post Usage Wrong Product Received Damaged Product Received Price Tags/Box Missing Used Product Received Price Tags/Box Misplaced
Article ID Mismatch Item Barcode Missing Warranty Card not shipped Delivery status not updated
Where is my pickup?, Wrong Product Picked Up Extra product picked up Pick Up Delayed
Pick Up On Hold Return Receipt Not Provided Scheduled Pickup availability Return Declined
Why is my return rejected/put on hold?, Price Tag Missing Used Product
Damaged Product Wrong Product Return Request Declined
Defective Product Stains on Product Price Mismatch Warranty Card Missing Product Quality
Article Mismatch
I do not agree with your Pick up attempt, No Pick Up Attempt
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