Notes

OPENING
LAD/NOT RECIEVED
Hello, $contacts.name.first! I hope you are doing well today. I completely understand the importance of this delivery for you. Let me take a look into your order to see what I can do.
Can you please provide me with your order number and billing address so that I can check the status of your package?

NOT INFORMATION
Hello, $contacts.name.first! I hope you are doing well today. I'm happy to assist you today. Let me know how can I help you?

Hello, $contacts.name.first! I hope you are doing well today. I do apologize for this experience with the order. Let me take a look into your order to see what I can do.

ROLLBACK/PRICE MATCH
Hello, $contacts.name.first! I hope you are doing well today. I'm more than glad to request the lower price in this item for you.

I was trying to access on your account. Unfortunately,

DELIVERED IN THE SOTR



MANUFACTURE DISCOUNT
I kindly inform you that this discount is offered directly by the manufacturer and it is necessary to contact them directly to receive it.


BYE
Before I let you go, I would like to share with you that you may receive a brief email survey regarding your experience with me after you close this chat and to rate your Walmart.com experience, and I would appreciate your feedback so we can improve. Please, let me know if is there anything else I can assist you today?


And thanks for giving me the chance to help you, Tanner.


Thank you so much. It's been a pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again Thank you for contacting Walmart.com and have a happy night

BYE CUSTOMER DIDN'T RESPONDE US.
Due that we don't have a interaction our chat going to close. It's been a pleasure assisting you. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and Happy night


SAVING CATCHER.
I would like to share with you that starting October 29th, Savings Catchers Customers will only be able to use Walmart Pay to submit and redeem Savings Catcher credits. Stores in regions Florida and Idaho will discontinue Savings Catcher altogether. Also, Walmart Grocery will no longer be eligible for the Savings Catcher program. completely understand you enjoyed with the previous service of Savings Catcher and having an update now might be complicated. However, we are working on security since we’ve been experienced a lot of fraudulent cases with the service in the old way. With this new update, you will make sure that your rewards will be automatically added to your gift card without being afraid to lose the receipt.

I definitely understand this has been such a bad situation and trust me, that is not the experience we want you to have with us here at Walmart.com.

I am very sorry for all the problems faced on this order and we will be working every day to improve this kind of matters.

Due to extremely high demand for our Black Friday deals, our site experienced some delays shortly after our event began online. Many customers were still able to check out smoothly, and we were able to quickly fix the issue. We apologize to any customers impacted.

If Customers are calling about out of stock items: please review KB 335 for recommended verbiage, including: I am so sorry you were unable to get the item added to your cart. Those sale items move quickly and unfortunately the item is not ordered until the checkout and payment process is complete. If you have another brand or similar item in mind, I would encourage you to research price and availability of that item on our site. You can check your local Walmart for similar inventory as well, there is a possibility that they will have it in stock and although I can’t guarantee the same price

RAIN CHECK FOR OUT OF STOCK ITEM
I understand how important is for you to take advantage of the offers for some items this Black Friday and I’m afraid due to limited inventory on this item, it looks like we are currently out of stock. This is because we have an overwhelming demand of purchases for it. However, the offer was while supplies last and we are not able to offer you or honor the price it was listed yesterday. But, we will still having a lot of great deals for you to take advantage of them so you can continue checking the items.


UNABLE TO ADD ITEM TO CART/OR DISAPPEARED WHILE IN CART