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Thank you for reaching out to us. My name is Marshall, and I'm a Trust and Safety specialist. I'll be your point of contact throughout the processing of this case.
In order to ensure swift payment, we ask that you provide the following:
- Photos of the damage
- Online link showing replacement cost, repair estimate, invoice, and/or proof of payment for the repairing vendor
- Indicate the approximate age of each item (in years)
Please submit the requested documentation by December 3rd 2018. If you need more time to gather it, please communicate how much time you think you might need.
Should you have any questions or concerns, just reply to this message.
Best,
--------------Google translate-----------------
Hola joaquín
Gracias por llegar a nosotros. Mi nombre es Marshall, y soy un especialista de confianza y seguridad. Seré su punto de contacto durante el proceso de este caso.
Para garantizar un pago rápido, le pedimos que proporcione lo siguiente:
- Fotos del daño.
- Enlace en línea que muestra el costo de reemplazo, el estimado de reparación, la factura y / o el comprobante de pago para el proveedor de reparación
- Indique la edad aproximada de cada elemento (en años)
Envíe la documentación solicitada antes del 3 de diciembre de 2018. Si necesita más tiempo para recopilarla, comunique cuánto tiempo cree que podría necesitar.
Si tiene alguna pregunta o inquietud, simplemente responda a este mensaje.
Mejor,
+Date Loss Occurred (if unsure, use check-out date): Nov 27th
+Amount of Security Deposit: €100, ($113)
+Summary of damages/losses: €150
+Asked H for documentation
+Notify G
+Set HT to pending for 5 days
+Set GT to pending for 72 hours
RC:https://admin.airbnb.com/resolutions/9821923
HG:https://admin.airbnb.com/incidents/85091?display_currency=USD
HT:https://nova.airbnb.tools/tickets/46711781/profile/30626987
GT:
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