Notes

Thank you for contacting Amazon.
My name is Rajesh. I'll be happy to help you today. May I know your full name as on your Amazon account please?

Could you please elaborate your concern?

Could you please help me with the order number to check this issue?

I understand and apologies for the hassle.

Please accept my sincere apologies for any inconvenience caused by this situation that you haven't received your order yet

As a customer, I can completely understand. If that happened to me I'd be really upset too. However, I have taken your valuable feedback to avoid the same.

we take full responsibility for the delivery of our goods from start to finish and take complaints of this nature very seriously.

I have checked and carrier might be facing some issues with the carrier network thus they were unable to deliver the item. However, we are still expecting them to deliver the item tomorrow. I will right now contact the carrier and will ask them to deliver the item tomorrow.

I understand the trouble caused with this and I am completely on your side no matter what it takes.

I have gone through this and found that the item is sold by seller and fulfilled by Amazon so the best I can do in this case is by providing you with the refund.

Not only this, I also considered the hassle you faced and will be happy to refund you for the item. Means you can keep the item and the funds too.

I understand this situation have effected very badly. We also never expected this as we always try our best to deliver the item. I have an alternative which I am sure you will like. let me explain you.

We continually monitor the service provided by our carriers, and our delivery stations proactively review failed delivery attempts to understand why parcels are not delivered and help make sure that they are delivered successfully on the next attempt.

I understand and apologies. I know the item are for the urgent basis. I wish I could come and deliver the item to you. However, we also rely on the delivery services. I personally feel that you have faced alot of trouble. However, it was never our intention to bring you in such issue. Sometimes, carrier are unable to deliver the item due to some carrier network failures. We always try our best to make all the items deliver at the earliest. We will also work on this to make our service more customer friendly.

I would like to confirm you that sometimes a carrier will accidentally scan a parcel as delivered when it's still on the way. so there is still possibility to arrive till 30 Oct 2018 as updated by carrier.

Normally in this situation, I'll create a replacement order to be sent to you as soon as possible, But on checking I can see that you've placed this order with a third party seller We're only able to issue a full refund for the items since the merchant's inventory is constantly changing our system will not allow us to create a replacement.​​

I have gone through this and found that the item is sold and fulfilled by Amazon so the best I can do in this case is by providing you with the refund or replacement as per your convenience .Please select anyone according to your convenience

For the inconvenience caused, I will be happy to extend prime membership for next 30 days.

our prices may increase or decrease based on a number of factors and unfortunately, we can’t offer you a refund for the difference between the price in your order and the lower price you saw on our website.

Because we operate in a very competitive environment, we give every consideration to keeping our prices for items as low as possible and our discount structure and strategy is something we have developed to best serve the needs and desires of our customers.

A to Z claim is a guarantee claim which is filed when the seller is not responding to customer/declining the request. Once A to Z claim is filed, we have an internal team which investigates the matter on behalf of customer. Which means seller then gets aware that an A to Z is filed and now Amazon is dealing the case on behalf of a customer.

You are most welcome. In the meantime would there be anything else I could help you with?

I sincerely appreciate your understanding and co-operation. It was my pleasure assisting you today.

You are most welcome. Did I address all of your concerns? I just want to make sure you feel happy with the service you received today.​

Perfect- Happy to help! Once you Hit 'End Chat' there will be a Quick question that let me know if you were happy with how I handled your chat Today- I would really appreciate any feedback if you have a spare moment! Thanks.

If we can be of further assistance, you can reply directly to this e-mail. You can reach us by chat or phone from this link:

https://www.amazon.co.uk/contact-us.

I hope this helps, we look forward to seeing you soon!