Notes

Hi,

Thanks for your valuable time over call.

As per conversation, we understand that your issue is resolved. So closing your query.

Thanks for taking the time to let us know that we were able to help you out. You've made our day!

We'll always do our best to make sure that you have a great shopping experience.

Hope to see you back again soon.


not eli

Hi,

Thanks for your valuable time over call.

We understand your concern that you're facing issue with your product ''.

We are sorry for the trouble you had to go through.

We would like to let you know that the product was delivered to you on October 14, 2018 and it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorized service center and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the authorized service centers within the warranty period.

Here is the brand link:-



In the unlikely event of the brand's authorized service center not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.


buy time

Hi Chinni,

Thanks for your valuable time over call.

We understand your concern about the order 'OD113620155562303000'.

We are sorry for the trouble you had to go through.

Please be assured that team're looking into this and get back to you with an update by November 09, 2018.

Hope this helps.



replce expct

Hi,

Thanks for your valuable time over call.

We understand your concern about the product ''.

We are sorry to hear that you've received a different product instead of 'Optegic Tempered Glass Guard for Samsung Galaxy J4 (Gold, 16 GB) (2 GB RAM)'.

We would like to let you know that the seller has arranged a replacement for the product and it'll reach you by November 13, 2018. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.


appre

Hi,

Thanks for your valuable time over call.

As per conversation, we understand that your issue is resolved. So closing your query.

Thanks for taking the time to let us know that we were able to help you out. You've made our day!

We'll always do our best to make sure that you have a great shopping experience.

Hope to see you back again soon.