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This is Nepolean from Amazon.co.uk Customer Services.
I am sorry to learn that you are unable to log in, and wish to reset your password.
I've sent the password reset e-mail to you; however, before using this link, please make sure you are signed out of Amazon.co.uk.
To make sure you're signed out, look toward the top right of any of our webpages, next to the Shopping basket icon. If you see a message saying “Hello Your name”. Your Account" point your cursor to it. A menu will appear and clicking the bottom option, "Sign Out", will sign you out of your Amazon.co.uk account.
You can view a short video tutorial on how to reset your password here:
http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201168590
Please rest assured that it will not ask for post code by resetting the password with the above link.
If this doesn't fix the issue, it may be that cookie management or file utility software is causing the difficulty or it may be a browser issue.
To clear your cookies the following steps should be taken:
- If you're using Internet Explorer, click on Tools > Internet Options > Browsing History > "Delete".
- On Mozilla Firefox go to History > Clear Recent History > "Clear now".
- If you're using Google chrome, select the wrench icon on the browser tool bar > Select tools > Clear browsing data > Select the checkboxes for the type of information that you want to remove > finally click "Clear browsing data".
- If you're using Safari, click Safari > Preferences > Advanced tab > select "Show Develop menu in menu bar" > from the menu bar click "Develop" > "Empty Caches".
- If you're using Safari on an iPad, go to the Setting tab > select Safari from the left hand menu, > select the "Clear cookies and data" option and then confirm the action by selecting clear. You can then go back to the Safari app and navigate to Amazon.co.uk.
For more information on Cookies, please visit the following URL:
https://www.amazon.co.uk/mobile-browser-settings
If you are still not able to login into your Amazon account then please contact us. We’ll connect you to our account specialist department for any further assistance if needed.
Customer Service can be reached by phone, e-mail and chat 24 hours a day, 7 days a week using the link below:
http://www.amazon.co.uk/contact-us
Contact Number- 0800 279 7234
Alternatively, you can provide us with your contact number, and we would then give you a call.
We look forward to seeing you again soon.
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