Notes

Hello,

Thank you for contacting to us.

I understand that you unable to purchase this item ''Wrigley's Extra Bubblegum Flavour Sugarfree Chewing Gum 14 Pieces x 12'' as it currently listed as exclusively to Prime members and can understand your whole concern.

I'm sorry for any inconvenience caused.

It's never our intention to cause inconvenience to our honest and valuable customers like you.

We always endeavour to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control.​

This decision has been taken by our relevant department.

Amazon Prime is a membership programme that offers unlimited One-Day delivery and other delivery discounts, early access to Lightning Deals on Amazon.co.uk, unlimited streaming of thousands of movies and TV episodes with Prime Instant Video and more than two million songs with Prime Music, unlimited photo storage with Prime Photos, and many other benefits. If you’d like to find out more and sign up, please visit the following link:

https://www.amazon.co.uk/prime

This item may be offered by third-party sellers. When sold by a third-party, this item can be purchased by all customers.

You can view all sellers offering the item here: https://www.amazon.co.uk/gp/offer-listing/B00GUJ62SE

To try to make up for the trouble, I've applied a gift card of GBP 8 and it will credit to your gift card balance within 4 hours.

We do have a dedicated team working relentlessly to implement the feedback we receive so I have now left the comments in the feedback section for our concerned quality departments from my side as well, to check for the service being provided by us, as a matter of high priority, and your feedback will be considered in reviewing and make any such changes which are required for the comfort of our valuable customer like you.

Rest assured that we are here to make things easier for you and we will do whatever we can do to prevent you from bearing any loss.

If we can be more assistance than please let us know by replying to this email. We would be more than happy to assist you.

While I know this situation has been a disappointment, I do want to assure you that this was rare and is not typical of our normal service levels. I can assure you that we will do everything we can to help make your next experience more rewarding, if you give us a chance.

Thank you for being a valued customer of Amazon. We appreciate your business with us.

Have a great day.