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Thanks for writing in.
We understand your concern that you would like to pay for your order 'OD114296043031050000' for product 'Excel A5 Diary'.
We'd like to let you know that the conversion of Cash on Delivery (CoD) transactions to Prepaid from Self-Serve (Pay Now) option has been discontinued.
However, you can still convert the Cash on Delivery (CoD) transaction to prepaid using PhonePe payment option via payment link in the 'Out for delivery' SMS from Ekart (Only if the shipment is eligible).
Important Points:
Once the Cash on Delivery orders have been marked as 'Out for Delivery', you can pay using PhonePe payment option via the payment link in the Out for delivery SMS from Ekart (Only if the shipment is eligible)
The payment link would remain active until the time of delivery
Once the payment is successfully made, the payment will start reflecting as 'Prepaid' in Wishmasters device
You will get an OTP for the transaction which needs to be shared with the Wishmaster for payment confirmation
Eligibility criteria to avail COD to POD payment conversion:
Courier service provider is Ekart
Current payment mode is CoD (Cash on Delivery)
PhonePe payment app should be installed/ available
This payment option is available only in selected regions
Available Payment methods:
PhonePe Wallet
PhonePe UPI
Saved Credit/Debit cards in the PhonePe App
Also, your product is shipped by the seller and should reach you by January 09, 2019. You can also check your order status here: http://fkrt.it/bqWLi~NN
If you have further query write back to us we will surely help you out.
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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