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Hello,
I'm sorry for this delivery mix-up and appreciate that you took the time to write to us. You weren't charged for anything you didn't order.
Unfortunately, we are unable to find the order. In this case, we suggest you to check the package and write back to us with the following information:
* Correct Order number
* Shipment ID
* Tracking Number
Under the barcode, there will be a line in the following format:
Djdf348ZJzN/1/-.27/std-uk/+12345678987654321/302 (04/12)
The shipment ID is the part before the first forward-slash (/), or in this case "Djdf348ZJzN".
Please reply to this email with the information so that we could locate the order details and assist you efficiently.
We apologise for any inconvenience caused.
We look forward to seeing you again soon at Amazon.co.uk.
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