Notes

Hi Dinesh,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 9876190490 and 9729257688 to talk to you about your concern but could not reach you.

We're sorry to know that you're facing battery issues with your 'Asus ZenFone Max Pro M2 (Blue, 64 GB)'.

Since the product was delivered to you on December 25, 2018, it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to fulfill your request.

However, here are some troubleshooting steps that will help you out in resolving your issue:

1. Basic Checks

The battery drains faster / device heat up when you use the device for:

Intensive use of basic functions like calls, browsing etc.
Navigation or GPS for long periods of time.
Intensive camera use.
Watching a lot of videos.
Playing graphics-intensive games.
Using apps for long periods of time, like Facebook and WhatsApp (The screen is on all the while).

2. Restart the device

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

*Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:

Open Settings
Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
Tap Status
Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

3. Check Battery Usage

Pull down the notification panel and open settings
Tap Battery and then tap the battery icon (or tap Usage Details)
This list is a breakdown of what is draining the battery.

4. Check for an OTA update

Things to remember before the update:

Make sure that you are connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update
Please backup any important data, if required.

Pull down the notification panel and tap settings
Scroll down and tap System
Tap System update and then tap Check for update
If an update is available, tap download and install

If an update is not available, the device will show you that the current software is up-to-date

5. Reset Apps

Pull down the notification panel and tap settings
Scroll down and choose System
Tap Reset options
Tap Reset app preferences and then tap Reset Apps to confirm

6. Perform a Factory Reset

Please backup the data.
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

Pull down the notification panel and tap settings
Scroll down and choose System
Tap Reset Options
Tap Erase all data (factory reset)
Tap Reset Phone
Tap Erase Everything to initiate the factory reset.
Note: During setup after the reset, please make sure you do not restore the settings. Set up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, please do not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

In case, your issue is still unresolved, we'd like to let you know that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here is the support link and the contact details of brand's authorised service centre:

https://www.asus.com/in/support/Service-Center/India

18002090365

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.