Notes

Hello Teresa,

My name is Anupam from Amazon Customer Service Team, I hope this email finds you well.

I have reviewed your email and understood your concern that you are unable to get access of your Amazon Account. Please accept our sincere apologies for any inconvenience caused to you by this situation.

To assist you better in this situation, I tried to call you on 01305775572 at 05:07 PM to discuss this issue over the phone as I thought I would be able to resolve this issue in an efficient manner, however you were not reachable on the number which is registered on your account. Rest assured we are here to help you in every possible ways.

As we could not reach you over phone hence, I've sent the password reset e-mail to you; however, before using this link, please make sure you are signed out of Amazon.co.uk. At the same time I would request you to please enter your name exactly as "Teresa Rose Gulliver", while resetting your Amazon Account.

To make sure you're signed out, look toward the top right of any of our webpages, next to the Shopping basket icon. If you see a message saying “Hello Your name”. Your Account" point your cursor to it. A menu will appear and clicking the bottom option, "Sign Out", will sign you out of your Amazon.co.uk account.

You can view a short video tutorial on how to reset your password here:

http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201168590

Please rest assured that it will not ask for post code by resetting the password with the above link.

If this doesn't fix the issue, it may be that cookie management or file utility software is causing the difficulty or it may be a browser issue.

To clear your cookies the following steps should be taken:

- If you're using Internet Explorer, click on Tools > Internet Options > Browsing History > "Delete".

- On Mozilla Firefox go to History > Clear Recent History > "Clear now".

- If you're using Google chrome, select the wrench icon on the browser tool bar > Select tools > Clear browsing data > Select the checkboxes for the type of information that you want to remove > finally click "Clear browsing data".

- If you're using Safari, click Safari > Preferences > Advanced tab > select "Show Develop menu in menu bar" > from the menu bar click "Develop" > "Empty Caches".

- If you're using Safari on an iPad, go to the Setting tab > select Safari from the left hand menu, > select the "Clear cookies and data" option and then confirm the action by selecting clear. You can then go back to the Safari app and navigate to Amazon.co.uk.

For more information on Cookies, please visit the following URL:

https://www.amazon.co.uk/mobile-browser-settings

If you are still not able to login into your Amazon account then please contact us. We’ll connect you to our account specialist department for any further assistance if needed.

Customer Service can be reached by phone and chat 7 days a week 06.00 to midnight, local UK time.

If you need to call us, we can be reached on Freephone (within the UK) 0800 279 7234. International customers can reach us on +44 207 084 7911.

I am sorry to make you contact back to us but please understand it will help us resolve the issue in the efficient manner.

Thanks for understanding. Your patience is highly appreciated in this regards.