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My name is Anupam from Amazon Customer Service Team, who called you regarding the charge of GBP 79.00.
I am writing this email as a follow up of our conversation that we had on the call. At the same time, I would like to confirm that we located this transaction on a customer's account, who is belonging to your family.
As discussed over with your permission, I've now e-mailed the person on whose account this charge was found asking them to contact you regarding the charge. As we are bound by laws that allow us to provide information only to specific parties this means that even if your card is on another account, we can only provide Amazon.co.uk account information to the name on that Amazon account. We can’t provide you with any information related to this charge (this includes the name of the purchaser, the item purchased, the order cost or the associated address).
Your understanding and patience in this matter is highly appreciated.
If we can be of further assistance, you can reply directly to this e-mail. We can also be reached using the phone numbers below and are available between the hours of 09.00 to 18:00, local UK time:
Freephone (within the UK): +44 (0)800 279 7234
I hope this helps. We look forward to seeing you again soon.
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