Notes

Hello! $contacts.name.first, I hope you are doing well today.
I’m truly sorry to know that I will be more than happy to take care of your issue right away.

thank you for letting us know about it
I was reading your request and I will do everything to help you out
thank you for the information you've just provided

I’m definitely going to take care of this right away.

Before I let you go, I would like to tell you that you can give me a score after the chat ends in a brief 3 question email survey. I will really appreciate if you can take a short time to answer it; it's related to the service I have provided you today. Are there any other questions I can help you with?

I understand that 00 is frustrating, and I will do everything I can to take care of this for you today. Do you happen to have your order number?
I understand why 00 is upsetting, let me take a look into your order to see what I can do for you today.
I definitely understand why you contacted us about 00. It’s very important. Allow me to take a look at what I can do.
In order to resolve this issue, I'm going to escalate this to another department. Please allow up to 00 days for a resolution.

Thank you a lot for your patience, $contacts.name.first. I want to apologize for the problems you’ve been having with your order.


After checking everything on my system, I was able to confirm
I understand. Please accept my deepest apologies for this.

We promise that we will always work to improve and we will make sure this does not happen in your future orders.
I understand. Please accept my deepest apologies for this. In this case; we appreciate you can please contact your carrier or dispute the charges with your financial institution and we will work with them in order you can get the money back for your item after we finish with the investigation.
According to the tracking, it was delivered on

Would you like me to process a free replacement for your item?

I’m glad to tell you that I was able to process the replacement.
You’ll receive an email confirmation with the new order number.

I’m glad to tell you that I was able to process the refund in my system for and it will be available within 5 business days.
The great news is that according to my records, your order should be available for pickup.
However, it's possible that the store has not updated their information for the ready for pickup email to be sent.
Just in case I recommend you to wait by the end of the day for an update or if you would like, you can contact them directly at


I understand that you'd like to get this issue resolved right away and I'm sorry you haven't received assistance yet. I would like to transfer you to a higher department. They will work with you for a resolution as soon as possible. Can you please wait for a minute while I proceed? It's been a pleasure assisting you. I am going to transfer you now. Please stay online. Thank you for contacting Walmart.com and have a great day!

However, you don't need to worry because I have already escalated this issue, so we can work on this order and contact the seller to get this solved as fast as possible. You will receive a response via email or phone call within 24 hours.

Your order and your satisfaction are our priority, so be assured that they will do their best to help you with this.
I was able to check your order with our system and I noticed that this item is sold by one of our third party vendors.

I can see that this item is from a third party seller called XXX. For that reason and in order to receive the best assistance regarding your order, please allow me a few moments to escalate this issue directly to them. You should receive a response via email or phone call within 24 hours.

If you don't receive help from them within 24 hours, you can contact us back with this reference number $incidents.ref_no and we are going to take care of this.

Our records show that this package was delivered and was signed by
Did you check with other members of your household, neighbors, or anyone else who may have accepted the delivery and may have the package in their possession?

I understand. Please accept my deepest apologies for this. In this case; we appreciate you can please contact your carrier or dispute the charges with your financial institution and we will work with them in order you can get the money back for your item after we finish with the investigation.


In order expedite your resolution, please file a police report and email a copy to [email protected].
If you are unable to send via email, you may fax the report to 479-204-0935. Please include your order number and contact information when emailing the police report to us. Once we receive your police report, our escalation team will with this within 24 hours.

I understand you want the best deal possible on our product. We currently do not have a promotion running at this time. However, we recommend you visit our Website periodically to see our promotions and special prices.

We truly care about our customers getting the right product fit, so we’ll process your request for a refund right away
I’m very sorry about the login issue. You’re right, it shouldn’t take that long to fix, and I completely understand how frustrated you are. I have got our developers working on this and will be completed within the next 24 hours.
I'm sorry you are not happy with our product / with your purchase. Let's see what we can do to make things right.

We are going to contact the carrier to rectify it soon. However, I would like to aks if you allow us another opportunity to serve you, as we consider it our privilege to have your board.
I just wanted to let you know that we are still investigating the problem. We don' have a solution yet. you will receive an email confirmation as soon as we have fix it.