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An ISS professional might work in an IT department or for a help desk set up to assist users who are having problems with their computers.
The ISS professional helps other employees do their jobs by making sure that their hardware and software are working properly.An ISS professional interacts frequently with end users over the telephone, by e-mail, or in person.While most of the work is done during normal business hours, some ISS workers are on call during the night or on weekends to accommodate business needs. For example, they may help when a critical system fails or when other employees are working extended hours.
Current and future job prospects show growth and demand for this profession.
Examples of specific ISS tasks include:
answering questions from users about problems with computer systems.
assisting in the setup and configuration of new employee computers.
performing maintenance on computers and other computer equipment, such as monitors and printers.
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