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Thanks for writing in.
We understand your concern that your experience with one of our customer support executive has been an unpleasant one about your order 'Modeve Checkered Round Neck Casual Women Blue Sweater'.
We completely understand and this isn't something we would want you to go through. We are very sorry for our executive behavior and take full responsibility on his behalf that it will not happen in the future. As per the company's policy, we are not allowed to arrange a direct contact to any of our customer support executive. You can be sure that we'll take definite steps to set this right.
Also, we would like to let you know that there was a delay in the delivery of your order due to an unforeseen issue faced by the courier service provider. We have shared feedback with the courier service provider to make sure you have a delightful shopping experience and they'll take utmost care to ensure this does not happen again.
Hope that you accept this apology.
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