Notes

Good morning, $contacts.name.first!

What can I do to make your experience with us better?
-----------------
I was reading your request and I truly know how important it is for you
I was reading your request and I truly know how concerning it is for you

Please, allow me to pull up your order and figure out what's happening.

Before we go on, would you mind to provide me with your full billing address and order number?
-------------

I definitively understand how important it is for you to receive it. In order to do my best with you $contacts.name.first, Would you like me to issue you a replacement order (without extra charges?

The estimated delivery date would be: 01/

It's a pleasure to inform you $contacts.name.first, I've replaced the in your order.  You'll receive an email confirmation with your new order number shortly.
------------ REFUND
I'd like to apologize with you since, I know how important they are for you and you were waiting for them.
I would like to have the option of offering you with a replacement order, however actually I don't have it.
But, in order to do my best with you $contacts.name.first. Would you like me to issue you a full refund for the items?
It's a pleasure to inform you $contacts.name.first, I've issued a refund of $ for your item. You will receive a confirmation email as soon as the refund is processed. The refund will post to your original payment method within 5 business days or less.

---------------- MARKET PLACE
Thank you for staying online $contacts.name.first, I was checking into your order and according my records, the item has been delivered. However, since you don't received it, I'm afraid it might be lost after delivery.

Please, don't worry at all there is a solution!

Allow me to escalate the case directly to the seller for you , so the will be on charge to offer you with a replacement or a full refund

You should receive a response within 24 hours to your email address: $contacts.email, in order to provide you with the options that fits you better.

----------------ABANDON
I'm afraid to lose connection since I have not heard from you in a few minutes. Are you still with me?

My system is going to close this chat for now due the inactivity. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com.</SPAN></DIV></SPAN>
---------- AUTH
Please, let me explain you $contacts.name.first, actually the charge you see on your account is an authorization hold. What is this? This is a pending charge which is temporary, and will process once your order has shipped. the authorization hold will be released within 5 business days or less.
----------- STUCK
Thank you for staying online $contacts.name.first, I was checking into your order and according my records the item appears to be stuck in processing. Trust me this is not the kind of experience, we want you to have with us. I really would like to have more options available for you, but at this point, the best option would be to attempt to cancel the item and reorder if you still want it. Would you like me to attempt to cancel your order?</SPAN></DIV></DIV></SPAN>
---------- CANCELCOM
I'm glad to inform you I've completed the cancellation request, you'll receive an email confirming your item has been cancelled. This typically happens within 48 hours.
------------SAVINGS
I totally understand your concern about the new process for the Savings Catcher receipt uploads, do not worry at all, we have an special department for the Savings catcher team that will be able to help you and guide you trough it, I will give you the phone number and email so you can contact them .

Please, contact our Savings Catcher team at 866-224-1663 or forward email to [email protected]. Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.


Walmart: 1 (800) 925-6278
Fedex: 1 (800) 463-3339
UPS: 1 (800) 742-5877
----------------------
I wish I could be helpful today, taking care of this in the best way for you.
One thing more:I would like to ask you for a big favor $contacts.name.first, you may receive a brief email survey regarding your experience with me.
Your feed back would help me a lot.
Please, let me know if may I have the pleasure to help you with something else?

It's been an outstanding pleasure assisting you Nikkea. May your heart and home be filled with all of the joys the festive season brings. I'm going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com. Have a sweet New Year!
-----------------
I'm taking care of this for you, I would appreciate your patience.
Thank you for staying online $contacts.name.first, I was checking into your order and it got cancelled by mistake.

Allow me to explain you $contacts.name.first, all our orders go through an automated security check to prevent unauthorized use of your payment method.
I've challenged this cancellation for you in order to avoid further orders cancelled!
Please wait at least 30 minutes, but no longer than 24 hours to place your new order if you still want it.

Keep in mind, you must use the same device and Walmart account to place your new order.

It shouldn't happen again with the new order
-----------------
Thank you for staying online $contacts.name.first, I was checking into your order and according my records, the item was delivered to the store on 12/04.
I'm able to see as well the refund process has started, and since the refund will post to your original payment method within 5 business days.
What does it mean?

It means the amount should to be credited to you account by 12/10 by the end of the day.

$contacts.name.first, I totally get how important it is for you to receive your refund.

So, if by tomorrow the amount has not been credited to your account, please reach us back on 12/11 in order to escalate your case directly to the store.

------------------
◦Return Center Store #8092
5795 N Blackstock Road, Spartanburg, SC 29303
(Servicing States: FL, GA, KY, NC, SC, VA, WV and Washington, DC)
◦Return Center Store #9153
2301 Corporation Parkway, Waco, TX 76712
Also shows as Woodway, TX
(Servicing States: AL, AR, CO, KS, LA, MS, ND, NE, NM, OK, SD, TX)
◦Return Center Store #9193
6719 W. 350 North, Greenfield, IN 46140
(Servicing States: IA, IL, IN, MI, MN, OH, WI, MO, TN)
◦Return Center Store# 9195
3382 Marion Drive North Las Vegas, NV 89030
(Servicing States: AZ, CA, ID, MT, NV, OR, UT, WA, WY)
◦Return Center Store #9196
161 Enterprise Road, Johnstown, NY 12095
(Servicing States: CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT)
--------------------
Thank you for staying online Denise, I'm very sorry if you didn't receive the pick up notification.
But great news, I was checking into your order and according my records, the order is ready for pick up.
Please feel free to pick it up with your order number and tracking number:
----------------

I really want to apologize with your since the item arrived with missing parts.
Fortunately we have some ways in order to sort this out. I'd like to issue a replacement order. So once the replacement order arrives, you'll be able to take just the missing parts.
I'd like to issue a replacement order however I see the
Please, don't worry allow me to schedule a pick up in order to return the item, I'd like to know if would you like to receive a replacement order or a full refund for the item?
-