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I am sorry to learn that you haven't received your order #202-8151721-7879518. We apologies for the inconvenience caused by this situation.
At this point of time, I am not sure if an instant replacement would be helpful for you or not, hence, to help you best, I would like to offer you one of the following options:
1) We can send a replacement for the same item at no additional cost to you and will issue a refund for delivery charges.
2) We can issue a full refund for the order total cost.
Please let us know whether you would prefer us to send a replacement, or issue a refund for the item replying to this email.
Rest assured, we will do everything to help with this issue.
I am sorry in making you to write back to us, but this will help us in resolving this issue for you in an efficient manner.
I appreciate your patience and understanding. We look forward to seeing you again soon.
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