Notes

Delivery attempted but the customer is ignorant**********

Hello,

Thank you for writing to Amazon.

I'm sorry to hear about the issues you've experienced with the delivery of your order #

I will pass on this feedback to the carrier and make sure they check the driver’s location and the details of the attempt are reviewed by the delivery station, so we can make sure that any future delivery attempts are made at the correct address. Parcels that are attempted unsuccessfully for any reason will be re-attempted the next day.

Please accept my sincere apology for the inconvenience caused to your by the situation. We do not accept such kind of unsatisfactory service provided by the carrier.

I can understand how disappointed one may feel when something like this happens but please believe us it is not our intention.

To assist you better, I have now contacted the carrier and asked them to deliver the parcel as soon as possible without any further delay, following the safe place instruction.

I have also provided your contact detail and asked them to contact you if they have difficulties finding the address or anything.

In the unlikely event that you don't receive your order by Monday, 4 December 2018, which is the estimated delivery date, please contact us again and we'll do everything we can to help.

We continually monitor the service provided by our carriers, and our carriers review failed delivery attempts to understand why parcels are not delivered and help make sure that they are delivered successfully on the next attempt.

Thank you for your patience and understanding in this regard.

I hope this helps you. We look forward to seeing you soon.

I am requesting you wait because sometimes the carrier marks the parcel as delivered mistakenly, while the parcel is still on the way.

GBP1.00 Authorisation.

Hello,

Thank you for writing to us,

I understand your concern regarding the charge of £1 on your account.

I've personally made a detailed check for this and would like to inform you that when you place an order with Amazon.co.uk or on Amazon.co.uk Marketplace or use a payment method for the first time, we contact your payment card's issuing bank to confirm that your card has a valid number, and has not been reported as lost or stolen. Your credit card company can verify that the card is valid, and that the amount of your transaction is available. If the card is valid, and the funds are available, the authorisation hold is placed.

In order to verify the validity of your credit card time to time, we may ask your bank to authorise it. The bank communicates back to us, approving or denying the authorisation. This entails us asking your bank if there is an amount of up to 1 GBP that could be charged on your card. . We don't actually make the charge; we only verify that this amount exists in your account, which confirms the validity of the card information you have provided.

Your credit card company may show the temporary authorisation hold on the funds after your transaction is completed. It can take several working days for them to process the void on this authorisation. The time will vary from one company to the next.

However, we do not proceed with the charge and the GBP 1.00 will not appear as a charge on your credit card statement. This is a security measure that we use to protect our customers. This practice is widely used across the e-retail industry.

I'm sorry that this has been of concern to you. I would like to assure you that there is no intention of withdrawing any money other than at the time of dispatch.

We look forward to seeing you again soon.

Prime Suspended***********

Hello,

Thank you for contacting Amazon.

From your email, I understand your concern regarding the Prime subscription. I also understand that you've also change your payment method however it still showing that Prime has been suspended. I apologies for any inconvenience caused due to this situation.

I've checked account and can see that your Prime status is inactive or Approval Pending as you've subscribe for the Prime on 30 November 2018 .

I've personally made a detailed check for this and would like to inform you that when you place an order with Amazon.co.uk or subscribe Amazon Prime, we contact your payment card's issuing bank to confirm that your card has a valid number, and has not been reported as lost or stolen. Your credit card company can verify that the card is valid, and that the amount of your transaction is available. If the card is valid, and the funds are available, the authorisation hold is placed due to which your Prime subscription is not approved.

In that case, I'd request you to please contact your bank and approved so that you can avail the benefits.

Alternatively I'd request you to please cancel your Prime subscription and subscribe again with your different payment method. You might be charge for the Prime, in that case, once you charge for the Prime of GBP 7.99 , please let us know and we'll refund you for the Prime without cancelling so that you can avail benefits for 30 days.

As you've been charge for the delivery for your recent order, I've now waive off the delivery charges for your recent order and please be rest assured, you won't be charge for the delivery again.

​​​​​​​I hope you understand that we would never want to disappoint a valued customer like you. We always endeavor to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control.

Your patience and understanding are greatly appreciated in this regard.

I sincerely hope that my efforts in addressing this issue have been satisfactory.

We always value your business with us and we look forward to seeing you again soon.

Call Back Arranged*******
Hello,

Thank you for writing to Amazon.

I am sorry to learn about your concern regarding charges which you have been taken from your account without your knowledge.

Please accept my sincere apology for the inconvenience caused to your by the situation.

I have checked your account and am unable to find the charges you have mentioned in your email.

After looking into the issue, I feel the issue could be best resolved over phone and therefore I have arranged a call back for you so that you can have better and real time assistance over phone without compromising security of your account.

One of our colleague will get in touch with you in next 24-48 hours and assist you better.

Thank you for your patience and understanding in this regard.

I hope this helps you. We look forward to seeing you soon.

Received someone's else order**********
​Hello Nick,

Thank you for writing to Amazon.

Thank you for letting us know that you have received an order that you have never placed. I appreciate your honestly and loyalty towards amazon.co.uk and I am very sorry for any inconvenience caused to you by this unexpected situation. This should not have happened.

Please check the address on the package. If the address is yours, the package may be a gift. The packing slip inside the box may contain the giver's billing address.

Otherwise, I'm so sorry for this delivery mix-up and appreciate that you took the time to write to us. You weren't charged for anything you didn't order.

Unfortunately, we are unable to find the order. In this case, we suggest you to check the package again and write back to us with the following information:

* Correct Order number

* Shipment ID

* Tracking Number

Under the barcode, there will be a line in the following format:

Djdf348ZJzN/1/-.27/std-uk/+12345678987654321/302 (04/12)

The shipment ID is the part before the first forward-slash (/).

Please reply to this email with the information so that we will happy to assist you further.

We apologise for any inconvenience caused.

We look forward to seeing you again soon at Amazon.co.uk.

Customer self return links********

Hello Tracy,

Greetings from Amazon.

I am sorry to learn about problem you have with return label.

I apologies for the disappointment caused by this situation.

In this instance, I would kindly request you to arrange collection by your own using a carrier of your choosing and contact us with postage receipt, we will be happy to refund with return postage charge incurred by you.

I've also provided you with three links for carriers to arrange a collection for the item. I would kindly request you to arrange collection using the any one of the following links and return the item to the address provided below:

http://www.tnt.com/express/en_gb/site/home/send-parcel-now.html

https://www.parcelmonkey.co.uk/

https://wwwapps.ups.com/ctc/request?WBPM_lid=homepage/ct1.html_pnl_ctc&data-cont...​

Amazon.co.uk Customer Returns
Amazon Way
Dunfermline
Fife
KY118ST

Once you returned the item back to us, please reply to this e-mail and attach your return postage receipt to the reply as a PDF, JPG or PNG file and we will issue refund for the return postage.

Thank you for your patience and understanding in this matter.

Should you have any further query, please feel free to contact us and we will be happy to assist you.

We always value your business with us and we look forward to seeing you again soon.

Seller contact blurb section***
Please be rest assured that you will not lose your money as Amazon protects its customers through A-to-Z guarantee claim which we file (or you can also file from your end) when you do not receive refund or when the seller do not respond to you in 2 business days.

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1. eng_kreditkarte_reservierung_fax_nein_wirklich (Customer contacts us again and wants us to cancel the reservation on his credit card.)



2. eng_kreditkarte_reservierung_fax_nein (Customer wants to have the reservation removed from his credit card.



3. eng_reservierung_kreditkarte_1_euro_autorisierung (Customer calls to say he has found a reservation/ charge of €1 debited from his credit card. This is a security check.)



4. eng_mp_zahlen_abbuchung_wann (When do we charge for an MP order?)



5. eng_Kreditkarte_doppelte_buchung_nein_reservierung (The customer says that their credit card has been debited twice. But it is only a reservation.)



6. eng_zahlen_abbuchung_wann ("When will the amount be debited from the account?")



7. related cases of refund of shipping cost.



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1. eng_konto_zusammenfassen_nein ( We can't combine account information into a single account or merge several accounts due to technical limitations in our systems.)





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1. eng_rückgabe_info (Customer wants to return an item)



2. eng_rückgabe_ja (Customer can return goods )



3. eng_rückgabe_erhalten_erstattung_veranlasst (Customer asks whether we have received his returns. Yes, we did and he will get a refund.)



4. eng_rückgabe_aufforderung_entfernt (Customer incorrectly receives an e-mail request to return an item. We delete the return request manually.)



5. eng rückgabe_nicht_erhalten (We have not yet received the returned items.)



6. eng_rückgabe_zu_spät (customer wants to return an item after 30 days for not liking the item.)



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1. eng_zahlen_umsatzsteuer_ausfuhr (A customer with an international address outside the EU has the order first delivered to a German address and then export the goods. We will refund the VAT.)



2. eng_versand_ausfuhr_formular_bitte_zoll (Customer asks for export declaration or Tax Free Shopping Check plus.)



3. eng_export_intl_importgebühr ( Explanation of export fees (pre-payment of import deposit fees), which have to be paid for some international shipments. Customers see these fees at the end of the order process on the order form.



4. eng_export_intl_importgebühr_gutschrift



5. eng_preis_eu_mehrwertsteuer (Why do I have to pay VAT?, or "Why have I been charged VAT?" Order was sent to another EU member state. For all EU countries. )







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1. eng_mp_verkäuferservice_kontakt_wie ( Seller ends up on retail hotline, we send the seller instructions on how to contact its seller support. Via e-mail or callback form )



2. eng author_central_kontakt_wie ( enquiries about Author Services )



3. eng_preis_reduktion_nachträglich_nein_und_schluss ( Customer is angry because an item he purchased is now listed cheaper in our catalogue. )



4. eng_preis_mitbewerber_günstiger ( Competitor offers item at a cheaper price. We do not have a price matching policy. )



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Verloren ersatz



Dear ,



Firstly let me apologize for this inconvenience.



I am very sorry that you have not received your order # yet .



I can truly understand how annoying is this for you.



I assume that the item get lost in transit.



In order to help you , I have issued a replacement order (# ) for that item, free of charge.



We will send your new shipment to the same address as soon as possible.



{Shipping addresse}



If you have any further questions or concerns, please do not hesitate to contact us!



I wish you a nice and pleasant day.



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pnl oder ge oder gs (defekt)



Dear,



Firstly let me apologize for this inconvenience.



I am sorry that the item has big dent on the front.



I can very well understand that this is very annoying for you.



I'd like to help, but I'm not sure how you'd like to proceed us. So I'd like you to provide the following options:



1. You keep the item and we will give you the discount of EUR 40,00.



2. We will create a replacement for the defect item at no additional charge.



3. You can return the item and get a full refund.



What do you prefer in this case?



As soon as we receive your reply, we will process your request as soon as possible.



We are looking forward to your feedback and thank you for your efforts.



If you have any further questions or concerns, please do not hesitate to contact us!



I wish you a nice and pleasant day.

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fehler bei erstattung



Dear,



I am very sorry that you have not received refund yet.



But there is nothing to worry. I will do everything to help you.



In order to help you, I have just initiated a reimbursement of 54.00 EUR for your order #.



The amount will be credited back to the payment method provided with your order.

You'll receive another e-mail confirming the refund.

At the moment there is nothing more you need to do.



Depending on the payment method you have chosen, you should see the refund on your bank statement or on your next credit card statement within the next 5-6 working days.



If you have any further questions or concerns, please do not hesitate to contact us!



I wish you a nice and pleasant day.



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ge oder gs (verloren/unzustellbar)



Dear,



Firstly let me apologize for this inconvenience.



We are sorry to hear that you have not received your order # .



I have just learned from our carrier that the order has been returned to us as undeliverable / I assume that the item get lost in transit.




There are various reasons why an order can be undeliverable even though previous orders have been delivered successfully.



But there is nothing to worry. I will do everything to help you.



For this reason I am able to offer two options:



** full refund immediately



** free replacement of same item to the same address



What do you prefer in this case?



Satisfied customers are extremely important to us and we make every effort to make you a part of it.



As soon as we receive your reply, we will process your request as soon as possible.



We are looking forward to your feedback and thank you for your efforts.



If you have any further questions or concerns, please do not hesitate to contact us!



I wish you a nice and pleasant day.