Notes

Hi Pravat,

Thank you for your time on call.

We understand that you want to avail the exchange offer by exchanging your 'Lenovo K8 Plus (Venom Black, 32 GB)'.

Here are the guidelines to avail the same:

We want to let you know that we will need some details about your old phone, so please fill out the Exchange Offer form.

We also recommend you run the phone functionality test on the Flipkart App. A phone that has passed all the checks will be eligible for a higher exchange value. You'll then see the effective final price of the phone you wish to purchase. Post that, the wishmaster will make a few checks during the time of delivery after which you can hand in your phone to our wishmaster at the time of delivery.

Here is how you can know if your device is eligible for the Exchange Offer:

To verify if your old phone qualifies for the Offer, check the list of eligible devices in the Exchange Offer form.
Please note that only working phones with no physical damage will be eligible for exchange. We also recommend you run the phone functionality test available in the Flipkart App.
Products with the following issues will not be picked up:
Power Issue - Not switching on
Dead pixels, spots, lines or static on any part of the screen/display
Crack on the screen, light emitting from the side of the screen
Crack on the panel, dents in the body, swollen handset and buttons missing
Charging port damaged

No accessories (earphones, charger etc.) and no documents (bills, warranty card etc.) of old device will be collected during collection of the old device.

Hope this helps.