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Thank you for writing in.
We understand your concern about your product 'Mi Band 2'.
We're sorry for the trouble you had to go through.
We'd like to let you know that you've replied to us after a long period and also the product has crossed the 10 days policy period, hence the seller will not be able to help you out.
We'd also like to let you know that we'll share your feedback with the seller to minimize such instances in the future.
For further concern please get back to us we'll surely help you out.
Hope this helps.
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