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Hi Siva,
Thank you for writing in.
We understand your concern that you want to purchase another product with an exchange of 'Moto Z2 Force (Super Black, 64 GB)'.
We're sorry for the trouble you had to go through.
We'd like to let you know that the 'Buy with exchange offer' is available with the selective sellers on selective products. However, the product the you want to exchange should be in working condition.
Products with the following issues will not be picked up:
Power Issue - Not switching on
Dead pixels, spots, lines or static on any part of the screen/display
Crack on the screen, light emitting from the side of the screen
Crack on the panel, dents in the body, swollen handset and buttons missing
Charging port damaged
Also, here are the reasons for which Wishmaster denied for the pickup of the exchange item.
Brand mismatch
IMEI Mismatch
Screen damage/Dent (Crack)
Dots on Screen/Pixel issue (Iphone only)
Touch not working
Light coming out from the side of the screen/Screen coming out
Crack on Body
Crack on Screen
Body Bent or De-shaped/Battery Bulged
LCD Damage inside the screen (Lines, Patches on display when switched on(Iphone only)
Body Part Missing (Volume Key, Power Key, Camera Key/Glass, Any Physical Button, Sim Card Tray, Battery
Body Part Damaged - Camera Glass
iCloud Lock
Also, we'd like to let you know that as the product was delivered to you on November 05, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product has been attached to this email. This can be used to avail services at the brand's authorised service centres within the warranty period.
Here is the brand support link: https://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2
Also, we'd like to let you that the physical and liquid damage is not covered under manufacturing warranty and you'll be charged for it.
Hope this helps.
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