Notes

FBA DNR REFUND***********

Hello Kay,

Thank you for writing to Amazon.

I am really sorry to hear about your order # for "" which you have not received. However, the tracking states that the order has been delivered on

Please accept my sincere apology for the inconvenience caused to your by the situation.

Normally, in this situation, I'd create a replacement order for the item right away, to be sent to you as soon as possible at no additional charge.

The item is sold by and dispatched from third-party Sellers "" who store their stock in our Amazon Fulfilment Centres, and allow Amazon to deliver their products to you. As Amazon don't own this stock, a refund is the best option we have to resolve this issue for you.

To assist you better in this situation, I've requested a refund for £ to your original payment card associated with the order.

This will go through within the next 5- 7 business days and will appear as a credit on your billing statement.

If the parcel arrives afterwards and you don't want to keep it, please refuse the delivery and the carrier will return it to us. Or, if the parcel arrives afterwards and you do want to keep it, let us know and we’ll recharge your payment card.

Thank you for your patience and understanding in this regard.

I hope this helps you. We look forward to seeing you soon.


DNR REPLACEMENT ******************

Hello Paul,

Thank you for writing to Amazon.

I am really sorry to hear about your order #206-1822252-3293154 for "Inside No. 9 Series 4 [DVD] [2017]" which you have not received. However, the tracking states that the order has been delivered to Southwark DO on 4 December 2018.

Please accept my sincere apology for the inconvenience caused to your by the situation.

To assist you better in this situation and as requested, I've placed a new order for the same item and it'll be dispatched as soon as possible to the same address. There'll be no additional charge for your replacement order.

The estimated delivery date for your replacement order is

To see the order details of the replacement order, please visit Your Account at the top of any page on our website or use the following link:

https://www.amazon.co.uk/youraccount/

If the original parcel arrives afterwards and you don't want to keep it, please refuse the delivery and the carrier will return it to us. Or, if the original parcel arrives afterwards and you do want to keep it, let us know and we’ll recharge your payment card.

Thank you for your patience and understanding in this regard.

We look forward to seeing you soon.

DNR FRD WAIT************

Hello Nicola,

Thank you for writing to Amazon.

I am really sorry to hear about your order# for "" which you have not yet received. However, the tracking states that the order has been delivered to letterbox on . And I can see that you have not given the letterbox as safe place on the order.

Please accept my sincere apology for the inconvenience caused to your by the situation. It seems that the carrier has wrongly marked as delivered to letterbox.

Thank you for taking the time to contact us today.

The tracking indicates the order was delivered at the following address:

nicola greaves
71
DANGER LANE
WIRRAL, Merseyside
CH46 8UF
United Kingdom

We recommend checking with your neighbours, members of your household, or if applicable, your workplace reception, to find out whether they’ve taken delivery of the parcel on your behalf. Occasionally, parcels that are at first thought to be lost turn out to have been left with a neighbour or an out of sight location.

How long we'll ask you to wait is calculated based on the delivery method you chose. For your order # 206-7746356-3176340 we won't ask you to wait beyond 21 December 2018. We ask you to wait until then because this order may reach you before a refund is processed on your card. Creating a replacement order at this stage may result in you having to return one of the items.

I am requesting you wait because sometimes the carrier marks the parcel as delivered mistakenly, while the parcel is still on the way or with them.

However, if you do not wish to wait till the date, please write back to us so that we can assist you accordingly.

When your order does arrive there's no need to contact us. However, if you haven't received it by 21 December 2018, please visit ‘Your Orders’ in Your Account or click https://www.amazon.co.uk/your-orders for more options. We’ll be happy to replace or refund your order if it’s not delivered by that date.

I'd like to apologise for this and to help make up for the inconvenience, I'd like to give you £5.00 promotional credit as a goodwill gesture, for use towards your next Amazon.co.uk order.

Please note that this will only be visible when you place an order, it won't appear in the "Gift cards" section of Your Account

Promotional credit must be redeemed at our website, towards the purchase of products sold and fulfilled by Amazon. Promotional credit can't be used to purchase Amazon.co.uk Gift Cards, items sold by third party Sellers including Warehouse Deals, products sold and distributed by Audible, against Kindle books, delivery costs, or against gift wrapping costs.

When paying for an order with promotional credit you will have to add the relevant item(s) to your Shopping Basket and complete your order via checkout. If you use our 1-Click ordering method, any promotional credit might not apply to your order.

When you place a qualifying order, you'll be able to see that the value of your promotional credit has been deducted from the total cost. Any unused funds will be retained in your account to be used at a later date.

You can view the terms and conditions for promotional credit here:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201895970

Thank you for your patience and understanding in this regard.

We look forward to seeing you soon.

Prime TRAIL CANCELLATION********

Hello,

Thank you for writing to Amazon.

I am really sorry to hear about your concern regarding prime free monthly trial which you do not wish to join.

To assuage your concern, I have cancelled prime trial and please be rest assured that you have not been charged for it.

Thank you for your patience and understanding in this regard.

I hope this helps you. We look forward to seeing you soon.

PRIME CANCELLATION AND REFUND************

Hello,

Thank you for writing to Amazon.

I am really sorry to hear about your concern regarding prime weekly to monthly membership which you have been ended up with without your request.

Please accept my sincere apology for the inconvenience caused to your by the situation.

To assuage your concern, I can see that you have cancelled prime monthly subscription and I have processed a refund in amount of £7.99 to your payment card.

This will go through within the next 5- 7 business days and will appear as a credit on your billing statement.

I have also set auto renewal off so that it can not re-activate without your approval.

Thank you for your patience and understanding in this regard.

I hope this helps you. We look forward to seeing you soon.

RESET PASSWORD***********

Hello,

Thank you for writing to Amazon.

I am sorry to hear about the inconvenience you are having accessing your account which is asking details of the payment card, which you do not have access to, as security verification.

Please accept my sincere apologies for the inconvenience caused by this situation.

I would request you, In this case to make things right for you, I have sent you an e-mail titled "Amazon Password Assistance" containing a personalised link to your registered email ID "[email protected]" in order to reset your password.

Click on the link, enter your new password twice (to confirm it) and click "Save changes". Your new password will be effective immediately.

**** Also you can update your password through the Your Account link in the top right corner of our pages or by clicking on the following link:

http://www.amazon.co.uk/youraccount

If you still seem to face difficulty in logging in to your account, I kindly suggest you to give us a call and we'll get things sorted for you right away.

I'd like to help you but as we're on Email conversation, I'm unable to provide you with the necessary help, I hope you understand our restrictions via Email.

While you're online we'll be able to perform step by step options to resolve this issue. Please understand we do not want to provide unwanted information or any unwanted action on our valued customers account which may lead to any inconvenience to you.

In a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue can be resolved more appropriately over call.

Please be informed that all the account related issues are resolved while you're online with us and also I can assure you that you'll be provided with the best and satisfactory resolution to solve the issue. I suggest you to contact us via phone, so that we can assist you better.

You can contact us on 0800 279 7234 or +44 0 800 279 7234 - UK Free phone UK Customers / International: +44 203 356 6212

Alternatively, If you could just provide us your contact number by replying to this e-mail, we'll be glad to arrange a call back for you for the real time assistance so that we can resolve your query instantly.

Alternatively, you can arrange a call back by visiting the following link:

http://amzn.to/2i4UJs3

Please know, all our services are Free and you'll not be charged for this call.

Let me assure you that we are here to take care of your problem and we will do whatever we can do to prevent you from bearing any kind of loss.

If there is still something that I missed to mention or I could still do to make things easier for you, please let me know by replying to this email and we'll be happy to help you with every possibilities.

I personally appreciate your patience and understanding in this matter. We hope to seeing you again soon.

UNDELIVERED **********

Hello,

Thank you for writing to Amazon.

I am really sorry to hear about your order # for "" which was to be delivered on Tuesday, 4 December 2018 has not yet arrived. And you ordered it Christmas present.

Please accept my sincere apology for the inconvenience caused to your by the situation.

I have checked the order status and can see that the carrier has not updated the tracking since 04/12/2018 and it seems that the parcel has been lost while in transit.

Normally, in this situation, I'd create a replacement order for the item right away, to be sent to you as soon as possible at no additional charge.

The item is sold by third-party Seller "" who store their stock in our Amazon Fulfilment Centres, and allow Amazon to deliver their products to you. As Amazon don't own this stock, a refund is the best option we have to resolve this issue for you.

To assist you better in this situation, I've processed a refund for £13.77 to your original payment card associated with the order.

This will go through within the next 5- 7 business days and will appear as a credit on your billing statement.

If the parcel arrives afterwards and you don't want to keep it, please refuse the delivery and the carrier will return it to us. Or, if the parcel arrives afterwards and you do want to keep it, let us know and we’ll recharge your payment card.


Thank you for your patience and understanding in this regard.

I hope this helps you. We look forward to seeing you soon.


*********************

Hello Michaela,

Thank you for writing to Amazon.

I understand your concern regarding #204-8526652-3017151 for "Elements Silver Gold Plated Double Heart Sterling Silver Earrings of Length 2.5 cm" & "Elements Silver E3977T Ladies' Turquoise Disc Flower Pattern Sterling Silver Earrings", which you wish to have confirmation as to whether they will arrive by Monday, 24 December 2018.

Please accept my sincere apology for the inconvenience caused to your by the situation.

I have checked the order status and can see that estimated delivery date was Thursday, 3 January 2019.

To assist you better, I have changed it to the fastest delivery method without any extra charge when it did not reach advance shipping stage. Now upon upgrading this shipment, it has been entered into dispatch process.

When your order dispatches we'll send you an e-mail when we dispatch, confirming the new estimated delivery date, contents and method of delivery.

To see the order details of the replacement order, please visit Your Account at the top of any page on our website or use the following link:

https://www.amazon.co.uk/youraccount/

You'll receive a confirmation e-mail as soon as your order dispatches, and at that point, a carrier will have been assigned to deliver the parcel to your selected address. If your order is sent via a trackable method, we'll be able to contact the carrier on your behalf.

Please contact us again, with the information you'd like to pass onto the carrier to deliver the parcel as soon as possible without any further delay, after receiving your dispatch confirmation e-mail and we'll be happy to look into it for you then. You can reply directly to this e-mail, or Customer Service can also be reached by phone, e-mail and chat 24 hours a day, 7 days a week using the link below:

http://www.amazon.co.uk/contact-us

Thank you for your patience and understanding in this regard.

We look forward to seeing you soon.
​


I'd like to apologise for this and to help make up for the inconvenience, I've extended you Amazon Prime membership by 30 days. You can review your renewal details in the Manage Prime Membership section of your Amazon.co.uk account. The membership will now renew on


Hello ,

Thank you for writing to Amazon.

I am sorry to learn about your concern regarding automated return reminder email you have received for returning "New Look Women's 5433665 Trousers, Off-White (Stone), 6". However, you had already returned it and have received refund for.

Please accept my sincere apology for the inconvenience caused to your by the situation.

In order to make you feel free from hassle of getting automated return email and being recharged, I have manually disabled return requirement for the item and please be rest assured that you will no longer receive such email nor will you be recharged for it.

Further, I can see that a refund in amount of £42.44 has already been issued to your original payment card associated with order on Friday, 16 November 2018.

Thank you for your patience and understanding in this regard.

I hope this helps you. We look forward to seeing you soon




Should you need anything else,please feel free to contact us back.