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This is 000000 from Amazon.co.uk Customer Services.
Thank you for contacting Amazon.
I am sorry to learn that you are facing troubles whilst returning the item, as a collection is not being arranged from our end, and I would like to apologise for this situation.
In this case, I'd like to suggest you to arrange a manual collection with one of the following carriers and return the item to us:
http://www.tnt.com/express/en_gb/site/home/send-parcel-now.html
https://www.parcel2go.com/services/heavy-parcel-delivery
https://www.parcelmonkey.co.uk/dxfreight
These are the specific carriers who also deal in heavy parcel collection and delivery service. I would like to confirm that this process will be chargeable for you and any postage charges that you incur for this return will be refunded. You can track the item using the carrier's online tracking service.
Please return the package to us at our address below:
Amazon.co.uk Customer Returns
Amazon Way
Dunfermline
Fife
KY118ST
Enclose a note with your order number and wrap the parcel securely. Our returns center will need the order ID to process the return.
If you could confirm the costs you incurred in returning the item, we’ll be glad to reimburse your return delivery costs. Please reply to this e-mail and attach your receipt to the reply as a PDF, JPG or PNG file.
If you have any further questions please contact us by replying to this e-mail and we’ll do everything we can to help you.
Thanks for your patience and understanding. We look forward to seeing you again soon.
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